Interfaces Operations Analyst

Analyst, Interfaces Operations

Interfaces Operations Analyst

Job Summary

The Interfaces Operations Analyst is responsible for delivering high-quality operational support while acting as a critical bridge between clients, vendors, and internal teams. This role requires strong expertise in reconciliations, trade file management, and interface operations, combined with excellent client communication skills.

The analyst is expected to proactively identify issues, provide accurate and timely resolutions, and ensure seamless data flow across systems. A key focus of this role is to own client interactions end-to-end, drive reconciliation accuracy, and support automation initiatives including Jenkins job setup and management.

Key Responsibilities

Client Communication & Ownership

• Act as the primary point of contact for client queries, ensuring clear, confident, and timely communication.
• Drive conversations with clients to gather requirements, provide updates, and ensure closure with high client satisfaction.
• Handle escalations effectively with a solution-oriented approach.

Reconciliation & Trade Operations

• Perform and support T+1 reconciliations, identifying breaks and driving resolution.
• Analyze reconciliation discrepancies across asset classes and ensure data integrity.
• Provide expert-level support on reconciliation-related queries and issues.

Interface & File Management

• Manage trade file flows, including setup, validation, and issue resolution.
• Handle SFTP file scheduling, delivery tracking, and troubleshooting failures.
• Ensure accurate and timely processing of trade and position files.

Jenkins & Automation

• Create, configure, and maintain client-specific Jenkins jobs for automated workflows.
• Monitor job executions, troubleshooting failures, and ensure operational stability.
• Identify opportunities for automation and process improvement.

Operational Excellence

• Deliver timely and accurate responses to clients and internal queries.
• Prioritize tasks based on business impact, SLAs, and criticality.
• Maintain high standards of quality and accuracy in all deliverables.

Collaboration & Stakeholder Management

• Work closely with internal teams (Product, Development, Managed Services) and external vendors.
• Ensure smooth coordination to resolve issues and implement solutions.

Knowledge Management & Continuous Improvement

• Leverage internal documentation and knowledge base effectively.
• Contribute to processing documentation and standardization.
• Drive efficiency through continuous improvement initiatives.

Team Contribution

• Support SteadyState clients and mentoring of junior team members.
• Share knowledge and best practices across the team.

Required Skills

• Strong understanding of financial markets, with deep focus on reconciliations and trade lifecycle.
• Hands-on experience in T+1 reconciliation processes and break resolution.
• Experience with Jenkins job setup, scheduling, and monitoring.
• Excellent client communication and stakeholder management skills.
• Knowledge of trade files, SFTP processes, and interface workflows.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office tools.
• High attention to detail and strong documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Experience in trade capture, reconciliation, or financial data integration.
• Exposure to automation and workflow tools.
• Prior experience in client-facing operational roles.

Education & Experience

• Bachelor’s degree in finance, Accounting, or related field.
• 1–3 years of relevant experience.

Experience Level

Mid Level