Customer Success Manager
Ingram Micro India Private Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Success Manager
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Job Responsibilities:
- Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks.
- Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption.
- Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services.
- Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments.
- Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads.
- Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion.
Core Focus:
- Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities).
- Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
- Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth.
Experience Level
Mid LevelJob role
Job requirements
About company
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