Strategic Programs Analyst

Strategic Programs Analyst

Job Summary

We are looking for an experienced US Payroll Subject Matter Expert who will be responsible for overseeing all aspects of payroll operations for our organization. The ideal candidate will have comprehensive knowledge of payroll processes, tax regulations, and compliance requirements in the United States/Canada

Key Responsibilities

Process & Delivery Management

• Read, understand and analyze client’s US Payroll process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as hands on processor.
• Master the given process and help the team members to overcome process related queries.
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI’s are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with Customer and Accenture documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Ensure the process dashboards and visual management displays are up to date and reviewed Applications Knowledge:

• Workflow management tool – Service Now
• DayForce Payroll Tool
• Outlook mailbox/ Group mailbox
• MS Office Excel, Word, PowerPoint and Visio
• Internet explorer: SharePoint

Team support:

• Plan proper allocation of work.
• Support Team lead/Manager with daily statistics/reporting and Operational MOS.
• Enrich team members with a clear sense of direction and understanding of each other’s' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.
• Assist in training/educating team members on learning and acquired skills in process.

Client support:

• Update process metrics on daily basis and maintain MIS.
• Support special process requirements to meet client requests/demands.
• To continue strengthen work relationship with Onshore Teams.
• Apply procedures to ensure accuracy of output and adopts continuous improvement approach.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
• Participate in client conference calls and prepare ‘minutes of meeting’.    

 Competencies:

• Adapt to changing environment and support of multiple clients (where needed).
• Analyze/interpret data and take appropriate action.
• Demonstrate maturity in dealing with sensitive and confidential matters.
• Must have the ability to take judgmental decisions in line with the requirement to directly influence customer satisfaction and expectations.
• Mentoring skills.

Adheres to Accenture Delivery methods. Criteria

Minimum Requirement

To be verified through documents submitted at the time of interview

Skills / Knowledge

Mandatory Vs Preferred

Measure of Skill Proficiency

Evaluation Methodology

US Payroll Knowledge/Canada Payroll Knowledge (specific country Payroll roles)

Mandatory

Met Expectation /Not Met Expectation

Interview

Payroll Systems (Workday/Dayforce/ADP/SAP)

Mandatory

Met Expectation /Not Met Expectation

Interview

MS Office

Mandatory

Met Expectation /Not Met Expectation

Practice

Email Writing Skills

Mandatory

Met Expectation /Not Met Expectation

Interview

Workflow Tools (ServiceNow/CRM)

Mandatory

Met Expectation /Not Met Expectation

Interview

Data visualization tools (Example: PowerBI / Tableau)

Preferred

Met Expectation /Not Met Expectation

Practice

Microsoft PowerApps

Preferred

Met Expectation /Not Met Expectation

Practice

Problem solving skills (Analytical skills Collaborative thinking/ Adaptable to change)

Mandatory

Met Expectation /Not Met Expectation

Interview

Candidate meets the educational, industry & role specific experience criteria to be put across HR screening. 

Candidate meets the sourcing criteria & within the standard compensation bracket for the role, basic communication skills to be put through for written assessment

Candidate nearer to the target on skill/knowledge required should be put on hold and considered again depending on the pipeline of the resources available to meet the hiring targets

Candidates fit the role requirement but above the standard compensation offered should be refered to delivery/transition lead for decision (Exceptions to be reviewed by leadership)