How much salary can I expect as a Customer Experience Team Member in Kotak Mahindra Bank Limited in Mumbai/Bombay?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Experience Team Member in Kotak Mahindra Bank Limited in Mumbai/Bombay?

The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.

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No work-related deposit needs to be made during your employment with the company.

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Customer Experience Team Member

Kotak Mahindra Bank Limited

Customer Experience Team Member

Kotak Mahindra Bank Limited

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Any experience

Job Description

Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience

CX Expeditor – Job Description (Short Version)

Department: Customer Experience
Location: Mumbai

Role Overview

The CX Expeditor is responsible for tracking, coordinating, and ensuring timely closure of customer complaints and service requests (SRs). The role requires strong collaboration with cross-functional teams to improve TAT adherence, reduce pendency, and enhance overall customer experience.

Key Responsibilities

Monitor all pending complaints daily, prioritizing items pending beyond 7 days.
Track Beyond-TAT Request SRs and work with teams to drive timely closure.
Collaborate closely with cross-functional teams and escalate delays as required.
Conduct weekly reviews with Service Quality (SQ), SPOCs, and teams with high pendency.
Publish weekly dashboards highlighting complaint and SR status.
Coordinate monthly updates with the Internal Ombudsman (IO) and Grievance Redressal teams.
Identify systemic issues causing recurring delays and work with Kaizen/Process Improvement teams to recommend and support sustainable solutions.

Skills & Competencies

Strong follow-up and stakeholder management skills
Effective communication and coordination abilities
Analytical skills for tracking trends and interpreting dashboards
Customer-first mindset
Exposure to complaint management processes and TAT guidelines (preferred)

Ideal Candidate

Prior experience in customer experience, grievance handling, service quality, or operations
Detail-oriented, proactive, and comfortable working with tight timelines