Customer Experience - ( Retail)

As a Hair Coach, you will be the face of Traya in our Experience Centers. You'll be responsible for

guiding customers through their hair treatment journey by providing support, building trust, and

ensuring consistency. You will work closely with doctors and the clinic team to deliver a personalized

and goal-oriented customer experience.

Key Responsibilities:

- Welcome walk-in customers and guide them through the scalp analysis and consultation process.

- Understand customer concerns and explain Traya's treatment philosophy.

- Assist in interpreting doctor prescriptions and explaining product usage.

- Motivate customers to remain consistent with the treatment and build long-term engagement.

- Track progress and provide regular follow-ups to ensure customer satisfaction.

- Address any customer concerns including side effects, lifestyle habits, or compliance issues.

- Coordinate with backend teams to reschedule consultations or escalate concerns to doctors.

- Encourage product reorders and educate customers on the importance of consistency.

- Maintain clinic hygiene, inventory checks, and data records in coordination with the Clinic

Manager.