Customer Service Team Lead
Nonagon Executive ResearchFixed
₹30,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹30,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 80% candidates in last 1 days
5 applicants
Job Description
Requirements:
2–6 years of overall experience in Customer care and minimum 1 year as TL
Preferably graduate-level (HSC with relevant experience acceptable)
Experience in:
Blended customer care - Email, chat and voice
Team management (10–30 agents)
Driving KPIs: FRT, CSAT, SLA, FCR, Quality, Adherence, Response time, Resolution time.
Coaching, quality audits, refresher trainings
Handling customer escalations
Strong communication skills
Familiarity with CRM tools (Freshdesk/Freshchat, etc.) and reporting tools (Excel, Google Sheets)
Willing to work 6 days a week
Rotational shift and week off
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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