Account Manger (GEM)

GeM Executive / GeM Portal Specialist

Job Summary

We are seeking a detail-oriented and experienced GeM Executive to manage our company's presence on the Government e-Marketplace (GeM) portal. The candidate will be responsible for product listing, bid participation, order processing, catalog management, compliance, and coordination with government departments to drive business growth through GeM.

Key Responsibilities

Manage and maintain the company's seller account on the GeM portal.

Create, update, and optimize product/service listings and catalogs.

Identify relevant bids, tenders, and reverse auctions on GeM.

Prepare and submit bids within specified timelines.

Coordinate with OEMs, distributors, and internal teams for documentation and pricing.

Handle order acceptance, fulfillment tracking, invoicing, and payment follow-up.

Ensure compliance with GeM policies, procurement guidelines, and documentation requirements.

Resolve buyer queries, complaints, and portal-related issues.

Monitor bid status, contract awards, and competitor activities.

Generate reports on bidding performance, order execution, and revenue generated through GeM.

Maintain updated records of certifications, authorizations, and statutory documents.

Required Skills

Strong knowledge of the GeM Portal and government procurement processes.

Experience in bid management, tender participation, and reverse auctions.

Understanding of product catalog creation and category mapping.

Knowledge of GST, invoicing, and procurement documentation.

Proficiency in MS Excel, Word, and PowerPoint.

Excellent communication and coordination skills.

Strong attention to detail and deadline management.

Preferred Qualifications

Graduate in Business Administration, Commerce, IT, Engineering, or related field.

1–5 years of experience in GeM portal management and government sales.

Experience in IT hardware, software, networking, office automation, or related industries will be preferred.

Key Performance Indicators (KPIs)

Number of bids submitted.

Bid win ratio.

Revenue generated through GeM.

Catalog accuracy and compliance.

Order fulfillment and payment realization.

Customer satisfaction and response time.

Compensation

Competitive salary based on experience.

Performance incentives linked to order closures and revenue generation.

Ideal Candidate Profile

Has hands-on experience operating the GeM portal independently.

Understands government procurement cycles and bidding strategies.

Can manage end-to-end tender and order processing activities.

Self-driven, organized, and capable of handling multiple opportunities simultaneously.