Customer Support Executive

We are looking for a Customer Support Executive to manage customer queries and provide end-to-end assistance related to payday loan products. The candidate will be responsible for delivering prompt, accurate, and professional support to ensure a seamless customer experience.

• Key Responsibilities:Handle inbound and outbound customer calls related to loan inquiries, applications, and repayments
• Assist customers with loan eligibility, documentation, and application process
• Resolve customer complaints and queries in a timely and professional manner
• Maintain accurate records of customer interactions in the system
• Coordinate with internal teams (collections, credit, operations) for issue resolution
• Educate customers about repayment schedules, charges, and policies
• Ensure adherence to company policies and regulatory guidelines
• Follow up with customers to ensure resolution and satisfaction
• Key Requirements:Graduate in any discipline
• 0–3 years of experience in customer support (preferably in NBFC/Banking/Fintech)
• Good communication skills (Hindi & English)
• Basic knowledge of loan products and customer handling
• Ability to handle pressure and manage multiple tasks
• Proficient in MS Office and CRM tools
• Preferred Skills:Experience in payday loans or short-term lending products
• Strong problem-solving and interpersonal skills
• Customer-focused approach with a positive attitude