Customer Support Executive

👩‍💼 Job Title: Customer Support Executive

🏢 Company: CRYSTA IVF PRIVATE LIMITED

📍 Location: Crysta IVF, Plaza-2, Third Floor, Central Square, Manoharlal Khurana Marg, Bara Hindu Rao, Kishan Ganj, Delhi, 110006, India

✨ Job Summary:

CRYSTA IVF PRIVATE LIMITED, a leading IVF treatment center, is looking for a compassionate and customer-focused Customer Support Executive. The candidate will be responsible for assisting patients, handling telecalling activities, and guiding them through treatment-related queries with empathy and professionalism.

🎯 Job Details:

🔸 Age: 18 – 30 years

🔸 Gender: Both genders allowed

🔸 Education: 12th Pass

🔸 English: Basic English

🔸 Experience: Freshers can apply

🔸 Shift: Day (Full Time)

🛠️ Skills Required:

🔹 Basic Computer Knowledge

🔹 Good Communication Skills

🔹 Convincing Skills

🔹 Telesales / Telemarketing

🔹 Telecalling – Customer Service

🔹 Customer Satisfaction Handling

🔹 Telecalling

🔹 Telecalling Marketing

🔹 Voice Modulation

🔹 Voice Process

📌 Key Responsibilities:

📞 Handle inbound and outbound calls from patients

🗣️ Assist patients with treatment-related queries and appointment scheduling

🤝 Provide empathetic support and ensure a positive patient experience

🎯 Convert inquiries into consultations through effective communication

📝 Maintain records of patient interactions and follow-ups

📊 Coordinate with medical and support teams for smooth patient handling

📣 Follow up with patients regarding appointments and treatment plans

💰 Salary & Incentives:

💵 Fixed: ₹16,000 – ₹25,000 (as per experience & skills)

🎯 Incentive: ₹5,000 (based on performance)

🎁 Perks & Benefits:

🏥 Health Insurance

📄 PF (Provident Fund)

🛡️ ESI (ESIC)

📞 Contact Details:

👤 Priya HR

📱 9289242264