Inbound Customer Support Executive

📞 Job Title: Inbound Customer Support Executive (Airtel Payments Bank)

📍 Location: Noida, Sector 63

💰 Salary: ₹15,708/month + ₹2,600 Shift Allowance

🏢 Industry: Banking / Financial Services / BPO

🌟 Role Summary

We are hiring a Inbound Customer Support Executive to manage customer interactions for Airtel Payments Bank. This role involves handling inbound calls and digital queries, assisting customers with banking services, and ensuring a smooth and satisfactory resolution experience.

The ideal candidate should be customer-centric, detail-oriented, and capable of handling high-volume interactions in a fast-paced environment.

🔑 Key Responsibilities

• Handle inbound calls related to bank accounts, transactions, and digital banking services
• Provide clear, accurate, and compliant information to customers
• Resolve queries efficiently with a focus on First Call Resolution (FCR)
• Maintain proper documentation of customer interactions in CRM systems
• Guide customers on mobile banking, wallet services, and account-related processes
• Manage call volumes while meeting defined productivity and quality KPIs
• Escalate unresolved or complex issues to internal teams as per process
• Ensure adherence to KYC, AML, and data security guidelines

🧠 Required Skills

• Strong verbal communication and active listening skills
• Problem-solving mindset with customer-first approach
• Ability to handle pressure and high call volumes
• Basic understanding of banking or digital payment systems (preferred)
• Attention to detail and process compliance

🎓 Eligibility CriteriaMinimum

• 12th Pass / Graduate (any stream)
• 0–2 years of experience in inbound customer support (Banking/BPO preferred)
• Freshers with strong communication skills can also apply
• Multilingual candidates preferred (Bengali is a plus)

📢 Why Join Us?

• Opportunity to work with Airtel Payments Bank ecosystem
• Stable inbound process (no sales pressure)
• Growth opportunities in banking and fintech support roles
• Structured training and onboarding

📩 How to Apply

Interested candidates can share their resume at:

📧 saurav@indezon.in

📞 9289902003