Process Associate - Pricing and Promotions

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate – Pricing & Promotions / Invoice to Cash!

In this role you are expected to be an independent worker that demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will work closely with your supervisor and independently to perform root cause analysis and share documented findings.

Responsibilities

·       Extract documentation for deductions including backup, remittances, proof of deliveries, and other required items.

·       Identify and convert new recovery opportunities through historical customer behaviors on invalid deductions following SOPs, deduction reason coding, and trends.

·       Leverage appropriate advanced and sophisticated methods and approaches to cleanse, synthesize, visualize, and investigate data as appropriate to deliver analytical recommendations aligned with the business need.

·       Engage supervisor and client as required to resolve complex issues.

·       Special projects as needed.

Qualifications we seek in you

Minimum Qualifications

·       B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field.

·       Relevant years of experience in Order to Cash and AR domain. Must be self-reliant, resourceful, and proactive in approaching tasks.

·       Strong analytical skills and ability to work with complex data.

·       Excellent attention to detail and problem-solving abilities.

Required Skills:

·       Good interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.

·       Good communication skills with ability to express ideas and recommendations clearly and succinctly.

·       Knowledge of Microsoft Office - Excel, PowerPoint, and Word.

·       Ability to multi-task and prioritize items with specific time constraints.

·       Ability to adapt to business' changing needs.

·       Client focused mindset with proven ability to respond quickly to internal and external client requests.

Desirable Skills:

·       Proficient in ERP systems (SAP)

Pricing & Promotions:

·       Knowledge of Trade Promotions, Pricing, Invoice to Cash processes - Collections, Cash applications in CPG, Health Care, or food industry.

Supply Chain:

·       Knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, Health Care, or food industry.

Attitude and Aptitude:

·       Exhibits adaptability, integrity, respect, and teamwork.

·       Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills.

Why join Genpact?

·       Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

·       Make an impact – Drive change for global enterprises and solve business challenges that matter

·       Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

·       Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

·       Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
 Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.