Voice Engineer - Contact Center and Voice Technology Support

Voice Engineer

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Engineer will support all In-Scope Voice/Contact Center and recording Technologies, proactively monitoring and quickly responding to hardware, software, and network Incidents. Candidate must have excellent written/verbal communication skills and work closely with vendor/contractor partners. Responsibilities include planning and implementing after-hours changes/upgrades to Voice and Contact Center related applications and infrastructure, completing detailed implantation plans/design documentation, and troubleshooting/resolving complex Incidents. Candidate must be able to provide expert-level troubleshooting, and end-to-end support/resolution of Service Requests.

• Degree in Computer Science, Engineering related field; or equivalent work experience.
• Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.
• Should be flexible with the shifts depending upon the business requirement.
• Engineer is expected to possess 0-2 years of experience and detailed working knowledge configuring, supporting following technologies:
• CUCM, Unity, Expressways, CER, Voice Gateways, UCCE, CVP, WEBEX-CC, CUBE, JABBER, Desk phones, Media Resources, Recording, Nice, Nexedia, Finesse, VVB, CUSP, IM&P|PRI, PSTN-ISDN, SIP, MGCP, H323, SCCP, Monitoring Tools-Prognosis, PRTG&RTMT, Service-Now, ITIL Framework, Vendor Engagement, Wireshark, Debugs, Traces, SOP, RISK-Auditing

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Mid Level