Receptionist Cum Telecaller

Job Title: Receptionist cum Telecaller

Job Type: Full-time

Job Summary

The Receptionist cum Telecaller is responsible for managing front desk operations while also handling inbound and outbound calls. This role requires excellent communication skills, a friendly attitude, and the ability to multitask efficiently.

Key Responsibilities

Front Desk Duties:

• Greet and assist visitors in a professional and courteous manner
• Manage incoming calls and direct them to the appropriate departments
• Maintain visitor records and appointment schedules
• Handle basic administrative tasks such as filing, data entry, and email management
• Ensure the reception area is clean and organized

Telecalling Duties:

• Make outbound calls to prospective or existing customers
• Handle inbound inquiries and provide accurate information about services/products
• Follow up on leads and maintain a database of calls
• Generate leads and support sales/marketing efforts
• Maintain call records and prepare daily reports
• RequirementsProven experience in a similar role (Receptionist/Telecaller/Customer Support) preferred
• Excellent verbal and written communication skills
• Basic computer knowledge (MS Office, email handling)
• Strong interpersonal and customer service skills
• Ability to multitask and handle pressure
• SkillsCommunication and persuasion skills
• Customer handling skills
• Time management
• Professional appearance and attitude
• Attention to detail