Middle Office Associate - Retail Separately Managed Accounts

Associate, Retail SMA - NGIO

Specialist, Retail SMA - Nuveen Global Investment Operations
Nuveen Investments is one of the investment industry's largest providers of Retail Separately Managed Accounts (SMA). The Middle Office Associate is responsible for a broad set of operation functions that support Nuveen and its affiliate's SMA business. Functions include client onboarding, liasing with the FA's and sponsors, portfolio accounting and document management. The candidate will work closely with counterparts in the US to create a seamless processing and service platform.

Key Responsibilities and Duties

• • Onboarding new client accounts on timely and accurate manner
• • Review and process account maintenance items according to SLA’s
• • Profile and process various requests for SMA’s received from financial advisors and sponsors back offices.
• • Daily monitoring and reconciliation of separately managed accounts between the portfolio accounting system and client’s external custodians.
• • Liaising with different internal departments (AA, PA, Settlements) to resolve the complex issues.
• • Perform quality control checks on critical data elements.
• • Process client-directed changes to existing portfolios (E.g., Strategy changes, Account number changes, cease requests, terminations, etc.)
• • Review account exception reports to identify potential risk outliers also communicate with Portfolio managers within the specific deadlines.
• • Process quality control checks of new accounts and maintenance items in accordance with the departmental guidelines
• • Monitor and communicate corporate action events.
• • Collaborate with internal departments to resolve complex issues
• • Provide daily, weekly, and monthly department reporting
• • Interface with internal and external business teams to identify root cause of exceptions and assist with corrective and preventive action
• • Train and coach peer team members
• • Review and update SOP’s and RCA logs, training trackers etc.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 5+ years • Investment Banking / Asset Management Industry experience in an offshored operations environment. Preferred
• • 4 + years of experience in Retail Separately Managed Accounts (SMA). Preferred
• • Experience with Microsoft Office (Outlook, Excel, and Word) Preferred
• • General knowledge of financial markets and products Preferred
• • Knowledge of Separately Managed Accounts (SMA) Preferred
• • Experience with APL, SMA Perform, Investcloaud recontool, BPM (K2) is a plus Preferred
• • Strong technical skills Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
6IC
Related SkillsBusiness Analysis, Business Process Improvement, Business Process Understanding, Collaboration, Consultative Communication, Negotiation, Nuveen Products/Services Acumen, Organizational Savviness, Project Management, Vendor / Partner Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Privacy Notices

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Experience Level

Mid Level