Customer Relationship Officer

● Client Management: Ensure that all needs of clients are successfully met and managed after booking.

● After-Sales Service: Provide continuous support to existing clients and ensure they are fully satisfied with the services offered.

● Client Feedback: Actively seek honest and constructive feedback from clients to improve services and resolve any concerns.

● Booking to Payment Collection to Possession: Provide end-to-end service to clients, from order placement to payment collection, ensuring satisfaction at every stage.

● Query Resolution: Address and resolve all client queries promptly, ensuring a smooth and positive experience.

● Product & Service Guidance: Offer insights and assistance to clients regarding our products or services, ensuring they are well-informed.

● Complaint Handling: Act as the main point of contact for client complaints and escalate issues to the relevant department or personnel for resolution.

● Proactive Communication: Understand client needs, proactively address issues, and ensure a high level of customer satisfaction at all times.

● Documentation: Maintaining and filing documentation as per the process of the company including receipts, demand letters, interest letters, etc. if and when needed.

● Coordination: Coordination with different department