Admin Manager

Key Responsibilities

Administrative Operations:-

• Manage and oversee all administrative functions of the organization.
• Develop, implement, and monitor administrative policies, processes, and SOPs.
• Ensure smooth functioning of office infrastructure, facilities, and resources.
• Coordinate with internal departments for operational efficiency.

Channel Partner Support:-

• Provide administrative support to 300+ channel partners.
• Ensure timely resolution of partner queries and service requests.
• Maintain partner records, documentation, agreements, and communication.
• Enhance partner experience through efficient support systems and service standards.

Documentation & Compliance:-

• Maintain and manage business records, files, agreements, and confidential documents.
• Ensure accuracy and completeness of documentation.
• Coordinate document collection, verification, and record management.
• Support compliance and audit-related activities.

MIS & Reporting:-

• Prepare daily, weekly, and monthly MIS reports.
• Maintain databases and business records using Microsoft Excel.
• Analyze data and generate actionable reports for management.
• Track administrative KPIs and service performance metrics.

Coordination & Communication:-

• Coordinate with banks, NBFCs, vendors, channel partners, and internal teams.
• Facilitate smooth communication across departments.
• Organize meetings, training sessions, events, and partner engagement activities.

Business Expansion Support:-

• Assist management in implementing operational strategies for business growth.
• Support onboarding and administration of new channel partners.
• Identify opportunities to improve administrative efficiency and service quality.