US IT Operations Manager

Job Summary

We are looking for a detail-oriented US IT Operations Executive to manage day-to-day operational activities for US-based IT projects, consultants, and client engagements. The candidate will be responsible for process coordination, documentation, timesheet tracking, compliance support, vendor coordination, reporting, and operational workflow management.

Key Responsibilities

Operations Management

• Handle daily US IT operations and process workflows.
• Coordinate with internal teams, clients, vendors, and consultants.
• Monitor project operational activities and ensure timely execution.
• Track operational KPIs and service delivery metrics.

Documentation & Compliance

• Maintain project and consultant documentation.
• Ensure operational compliance with company processes and client requirements.
• Manage contracts, SOWs, onboarding documents, and operational records.
• Handle audit-related documentation and reporting.

Timesheet & Billing Coordination

• Monitor consultant timesheet submissions and approvals.
• Coordinate billing cycles and invoice tracking.
• Follow up on pending approvals and operational discrepancies.

Client & Vendor Coordination

• Act as point of contact between clients, vendors, and internal teams.
• Resolve operational issues and escalations.
• Support vendor onboarding and documentation processes.

Reporting & MIS

• Prepare daily/weekly/monthly operational reports.
• Maintain dashboards and trackers.
• Analyze operational data and identify process improvement opportunities.

Process Improvement

• Identify workflow gaps and suggest operational improvements.
• Implement SOPs and best practices for smoother operations.

Required Skills

• Experience in US IT operations or staffing operations.
• Strong knowledge of:
• Timesheet management
• Billing processes
• Documentation management
• Compliance tracking
• Excellent communication and coordination skills.
• Good analytical and problem-solving abilities.
• Proficiency in:
• Microsoft Excel
• Microsoft Word
• HRMS/CRM/ATS tools