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Tele Collections Lead- Bengaluru<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div> Job Summary: We are seeking a highly motivated and results-oriented Manager - Telecollection to lead our telecalling collection efforts for accounts falling under DPD 1 to Recovery. This role will be pivotal in optimizing our dialer strategy, driving collection efficiency, and ensuring the achievement of collection targets across various buckets, regions, campaigns, segments, and individual accounts. The ideal candidate will possess strong analytical skills, clear understanding of dialer functionalities and collection processes, and proven experience in managing and motivating telecalling teams.  Key Responsibilities: <ul><li>Dialer Management &amp; Strategy:</li><ul><li>Develop and implement daily dialer input strategies to maximize connect rates and collection efficiency for all DPD buckets (1 to infinity).</li><li>Continuously analyze dialer performance and make necessary adjustments to calling lists, pacing algorithms, and filtering criteria.</li><li>Collaborate with relevant teams to optimize dialer configurations and ensure seamless integration with collection systems.</li><li>Identify and implement best practices for dialer utilization to improve agent productivity and collection outcomes.</li></ul><li>Dialer Metrics Tracking &amp; Analysis:</li><ul><li>Establish and monitor key dialer metrics such as connect rate, agent utilization, call duration, and conversion rates on a daily basis.</li><li>Generate regular reports and dashboards to track dialer performance and identify areas for improvement.</li><li>Analyze trends and patterns in dialer data to proactively address potential challenges and optimize calling strategies.</li></ul><li>Collection Metrics Management &amp; Reporting:</li><ul><li>Oversee and manage collection performance metrics across different levels, including DPD buckets (1 to infinity), regions, campaigns, segments, and individual accounts.</li><li>Develop and maintain comprehensive tracking mechanisms for key collection KPIs such as collection rate, recovery rate, roll rates, and cost of collection.</li><li>Generate insightful reports and presentations on collection performance, highlighting key trends, variances, and actionable insights.</li><li>Identify underperforming areas and collaborate with team leaders to implement effective strategies for improvement.</li></ul><li>Team Management &amp; Performance:</li><ul><li>Provide guidance, coaching, and support to team leaders and telecallers to enhance their performance and achieve collection targets.</li><li>Set clear performance expectations and monitor individual and team performance against defined goals.</li><li>Conduct regular performance reviews and provide constructive feedback to team members.</li><li>Foster a positive and collaborative work environment that encourages high performance and engagement.</li></ul><li>Stakeholder Collaboration:</li><ul><li>Work closely with other departments such as the Centralized collection team, Business, Risk, and Technology to align collection strategies and processes.</li><li>Communicate effectively with internal and external stakeholders regarding collection performance and initiatives.</li><li>Participate in cross-functional projects aimed at improving overall collection efficiency and customer experience.</li></ul></ul>Qualifications <ul><li>Bachelor's degree in any discipline.</li><li>Minimum of 5 years of experience in telecollections, with a significant portion in managing dialer operations and collection metrics.</li><li>Proven experience in managing collections across various delinquency buckets (DPD 1 onwards).</li><li>Strong understanding of dialer functionalities, strategies, and best practices.</li><li>Excellent analytical and problem-solving skills with the ability to interpret data and derive actionable insights.</li><li>Proficiency in using MS Excel and other data analysis tools. Familiarity with collection management systems is preferred.</li><li>Strong leadership and team management skills with the ability to motivate and develop team members.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Ability to work under pressure and meet tight deadlines in a fast-paced environment.</li></ul> <div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Senior Level

Collection Manager

Cluster Collection Manager - Delhi NCRAbout PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!Job Responsibilities  <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul>  Functional Competencies <ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul> Qualifications and Attributes  <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Mid Level

AI Production Lead<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>About The Role This is a senior leadership position where you work alongside the Group CMO, the Content Head, and the Youtube strategy lead to build a world-class, AI-first content factory. You are the architect of our production engine. Your job is to take high-level concepts and turn them into finished products that set a new standard for the industry. You lead a diverse team of creators, editors, and designers with an AI-first mindset and lead our relationships with global creative agencies. You are a workflow builder who is obsessed with finding faster and better ways to produce content without ever letting the quality slip.Focus Area 1: Strategic Leadership You are the conductor of the factory. You don't just execute, you lead the way.<ul><li>You work directly with the Group CMO and Content Head to make sure our production output matches the big-picture brand goals.</li><li>You lead the internal team of creators, editors, designers, DOPs, and Video Specialists.</li><li>You are responsible for their daily output and making sure they are operating at peak performance.</li><li>You manage the production roadmap. You decide how we use our resources and you make the final call on what we build in-house versus what we send to outside partners.</li></ul>Focus Area 2: World-Class Agency Management You are our main link to the best creative minds in the world.<ul><li>You will manage relationships and output with top-tier agencies like Ogilvy, Dentsu, or specialized production houses.</li><li>You make sure these external partners are integrated into our AI-first ways of working. Their delivery must match our internal speed and technical standards.</li><li>You lead the negotiations and the daily management of these partnerships to ensure we are always getting world-class results.</li></ul>Focus Area 3: Quality Gatekeeping You are the final line of defense for our brand.<ul><li>You are the ultimate judge of quality. You ensure that every frame, every cut, and every thumbnail meets our high visual and storytelling standards.</li><li>You run the final review process. You have the eye to catch the small errors in sound, editing, or visual consistency that others might miss.</li><li>You balance the speed of AI with human emotion. You make sure the final product feels premium and authentic, never substandard or robotic.</li></ul>Focus Area 4: AI Systems and Workflow Architecture You own the "how" of our factory. You build the digital production line.<ul><li>Build End-to-End Pipelines: You design the step-by-step systems that move a project from a finished script to a final render. You find ways to connect different AI tools so the work flows seamlessly without manual restarts.</li><li>Deploy AI Agents: You set up and manage AI agents to handle specialized, repetitive tasks. This could be anything from agents that automatically source b-roll to agents that handle audio cleanup or initial color grading.</li><li>Automate for Scale: You are obsessed with removing bottlenecks. You find the parts of production that take the most time and you build an AI-driven solution to automate them.</li><li>Tool Integration: You stay ahead of the curve. You are the one testing new AI video models and automated editing tools, deciding exactly how they should be used by the team to increase our speed.</li></ul>What We Are Looking For<ul><li>AI Fluency: You are a power user of AI. You don't just use it for simple tasks; you understand how to build workflows and chain different AI tools together to solve complex production problems.</li><li>Technical Agility: You are a fast learner who can master new tech by lunch. You understand everything from traditional cinematography to the latest AI video models.</li><li>Senior Management Experience: You have a proven track record of leading large creative teams and managing big-name agencies.</li><li>Attention to Detail: You have an obsessive eye for quality. You don't settle for "good enough" and you push the team to deliver excellence.</li><li>Problem Solving: You are a builder. You don't wait for a plan to be handed to you. You see a bottleneck and you build a prototype to clear it.</li><li>High Ownership: You treat this factory as if it were your own company. You take full responsibility for the output, the deadlines, and the quality.</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Senior Level

Data Annotation Engineer

Operations Associate, Merchant KYCAbout PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!Roles and Responsibilities: KYC Specialist, PhonePe Offline Merchant BusinessOverviewThe Know Your Customer (KYC) Specialist plays a critical role in ensuring compliance and regulatory adherence for the PhonePe Offline Merchant Business. This role involves the accurate and timely validation of merchant-submitted documents, following established Standard Operating Procedures (SOPs), and maintaining high levels of quality and process adherence. Key Responsibilities       Document Validation and Verification<ul><li>Responsible for the thorough validation of all Know Your Customer (KYC) documents submitted by offline merchants.</li><li>Verify the authenticity and validity of documents, including but not limited to:</li><ul><li>Proof of Business</li><li>Proof of Identity</li><li>Proof of Address</li><li>Proof of Entity</li><li>Proof of Financial Identity</li></ul><li>Ensure that all document submissions meet regulatory requirements and internal PhonePe guidelines.</li></ul>Process Adherence and Quality<ul><li>Strictly follow the guidelines and Standard Operating Procedures (SOP) provided for document validation.</li><li>Demonstrate exceptionally high accuracy in work, leaving no room for incorrect document validation or approval.</li><li>Ensure strict process adherence, recognizing that this is a sensitive and time-bound activity demanding high accuracy.</li></ul>Thinking and Escalation<ul><li>Be able to observe and identify the pattern of documents submitted.</li><li>Flag suspicious or potentially fraudulent document patterns to managers for deep-dive investigation.</li><li>Promptly escalate complex or ambiguous cases that fall outside the defined SOPs to the appropriate management or compliance teams.</li></ul>Compliance and Timeliness<ul><li>Handle all validation activities in a sensitive and time-bound manner to meet service level agreements (SLAs) and internal targets.</li><li>Maintain a high level of compliance with all relevant regulatory and internal policies.</li></ul> Key Performance Metrics (KPMs)The performance of a KYC Specialist will be measured against the following key metrics: MetricDescriptionAverage Handling TimeThe average time taken to complete the end-to-end validation process for a merchant file.Quality ScoreA score reflecting the accuracy of validation decisions and adherence to SOPs, based on audits of completed work.Compliance ScoreA measure of adherence to regulatory guidelines and internal compliance policies.Adherence to the roaster and shiftsThe specialist's reliability in following the assigned work schedule and shifts. Requirements<ul><li>0 to 2 years experience </li><li>Ability to manage sensitive and confidential data.</li><li>Exceptional accuracy and meticulous attention to detail.</li><li>High typing precision and the capacity to review multilingual documents.</li><li>Dedication to achieving high compliance and adherence metrics.</li><li>English reading - Mandatory </li><li>Any regional language reading ( Hindi/ Tamil/ Telugu/ Kannada/ Malayalam) - Preferred </li><li>Candidate should be comfortable with 6 days working, rotational week off and rotational shit ( Day shift only)</li></ul>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Mid Level

KYC Analyst

Cluster Collections Manager, Ludhiana<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div> Job Responsibilities <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul> Functional Competencies<ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul>Qualifications and Attributes <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul> <div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Analyst/AM risk Operations<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>About Share.market -PhonePe’s Share.Market is India’s new stock market investment app. One can now invest in Indian stocks, ETFs, WealthBaskets, Mutual Funds and trade in Derivatives. Share.Market is here to change the way India invests in the share market by offering seamless and cutting-edge technology. It emerges as an unparalleled wealth, trading and investment app &amp; website, catering to traders and investors of all expertise levels. You experience a groundbreaking level of convenience, seamlessness, and agility with our investment solutions at a large scale. What truly distinguishes us is our unwavering commitment to delivering value-rich insights and intelligence, supplemented by comprehensive research services. Share.Market, elevates discount broking by providing market intelligence, quantitative research-based WealthBaskets, a scalable technology platform, and great customer experience for investors and traders alike. It provides a wide spectrum of investment products allowing investors across different demographics to build a well-rounded and balanced portfolio. Share.Market offers stocks (Equity intraday delivery), Derivatives, Mutual Funds, Exchange-Traded Funds (ETFs), and WealthBaskets. Share.market is taking a first principle approach to look at Stock Broking Risk Operations in a technologically scalable manner. If you ever wondered how you can leverage your strong Risk Management and Operations understanding at scale through a strong technology led foundation, this role is for you.  We are open to talk to really passionate folks who understand Stock Broking risk management both from a Broker as well as Consumer perspective and looking to create impact at scale.  The Role:<ul><li>Understanding and exposure to the regulatory Risk framework and ensuring org is safeguarded from the risk of losing capital</li><li>Set-up, manage and regularly review the risk management policies &amp; processes </li><li>Identify and manage Client level, stock level risk on open position</li><li>Risk reduction by squaring off open position identified under higher risk</li><li>Collaboration with internal teams- product, business finance etc to ascertain risk and credit requirements</li><li>Manage and control the overall EOD/BOD process/CTCl/Neat/Bolt terminals</li><li>Experience in handling Audit i.e Concurrent and Internal audit</li><li>Ensuring compliance requirements as per SEBI Regulations</li><li>Responsible for management of business reporting and any ad hoc reporting from time to time. </li></ul> Ideal candidate: <ul><li>3+ years of relevant experience in Stock Market Risk &amp; surveillance management</li><li>Graduate/post graduate from leading institute</li><li>Experience across Equity, Derivatives, Currency, commodities, Gilt, Bonds &amp; Gsec</li><li>Excellent knowledge of stock broking, risk and surveillance and actively involved in day to day risk management in Broking and Capital markets and have handled transaction volumes</li><li>Be agile and highly collaborative, communicate impressively</li><li>Strong analytical acumen and problem solving</li><li>Be skilled in building and managing business alliances</li><li>Demonstrate high ownership and result-orientation</li><li>Proficient knowledge of MS Excel is a must</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Operations Specialist

Cluster Collections Manager, Chandigarh<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>Job Responsibilities <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul> Functional Competencies<ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul>Qualifications and Attributes <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Site Reliability Engineer 2About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!Roles and Responsibilities<ul><li>Troubleshoot issues across the entire stack - hardware, software, application, and network</li><li>Work to improve the reliability and performance of the next generation of distributed systems and containerized deployments</li><li>Diagnose and troubleshoot complex distributed systems handling millions of queries per second</li><li>Day-to-day work is heavily command-line driven, which requires a strong understanding of Linux.</li><li>Participate in on call rotation Design build and maintain core infrastructure that enables Phonepe scaling to support hundreds of thousands of concurrent users</li><li>Actively take part in the Analysis and System improvement plan.</li><li>Drive performance testing, capacity planning and high availability practices.</li><li>Own implementations of new technologies while ensuring proper testing and documentation.</li><li>Proactively monitor/identify/solve issues which could have a potential impact to our Infrastructure.</li><li>Natural team player and also have a resourceful attitude.</li><li>Buddy new team members, and get them production ready.</li></ul>Skills Required<ul><li>Minimum of 4-7 years of strong hands-on experience in Linux / Unix System Administration, including TCP/IP, DNS, and load balancers.</li><li>Expertise in managing and scaling proxy infrastructure, including configuring and optimizing proxies (e.g. Nginx, HAProxy). </li><li>Knowledge in Database technologies, specifically in MySQL/NoSQL. Good to have exposure on Aerospike NoSQL.</li><li>In-depth knowledge in Python to automate tasks with minimal intervention.</li><li>Knowledge of Linux cloud services using kvm/qemu/lvm.</li></ul>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Senior Level

Cloud Operations Engineer

ACM-Recovery, Mumbai<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>The ACM leads the collections and recovery operations for a defined geographic territory. The role requires balancing high recovery volumes with strict adherence to regulatory compliance and ethical collection practices. Key Responsibilities 1. Recovery &amp; Delinquency Management  Execute absolute recovery strategies for mid-to-late stage delinquency (e.g., 90+ DPD) and write-off pools to minimize financial losses.  Achieve monthly roll-back, resolution, and portfolio efficiency targets across assigned states or regions.  Identify early stress accounts, fraudulent profiles, and skip-cases, and initiate prompt corrective action plans. 2. Agency &amp; Vendor Management  Recruit, onboard, and manage external collection agencies, field officers, and channel partners.  Conduct regular performance reviews with vendors, allocate portfolios, and manage incentive structures.  Audit agencies to ensure compliance with company Memorandums of Understanding (MOUs) and data security mandates. 3. Legal &amp; Regulatory Compliance  Ensure 100% compliance with RBI guidelines, Fair Practices Code, and ethical collection standards.  Coordinate with internal legal teams and law enforcement agencies for legal interventions and speedy recovery of written-off cases.  Handle critical customer escalations and sensitive recovery cases professionally. 4. Stakeholder &amp; Team Management  Lead, mentor, and monitor internal teams of Territory Managers and Collection Executives.  Provide regular inputs and feedback to the Risk, Credit, and Policy teams on geographic portfolio health and delinquency trends.Required Qualifications &amp; Skills  Education: Graduate in any discipline; Post-Graduate or MBA is highly preferred.  Experience: 10+ years in Banking, NBFC, or Financial Services collections, with a minimum of 2-5 years in a leadership/zonal capacity.  Core Competencies: Analytical ability, negotiation, crisis management, and strong stakeholder management<div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Assistant Collection Manager

Cluster Collection Manager - Vijayawada<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>  Job Responsibilities  <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul>  Functional Competencies <ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul> Qualifications and Attributes  <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul>  <div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Merchant Experience Specialist<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>JOB DESCRIPTION Role: Advisor Title: Advisor, Customer experienceLocation: Bangalore Reporting to: Assistant Manager, Customer  experienceAbout Phonepe :  PhonePe is India’s leading digital payments platform with over 280 million registered users. Using  PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make  utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016  and was the first non-banking UPI app and offered money transfer to individuals and merchants,  recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the  launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely  on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving  funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the  COVID-19 pandemic among others.About Customer Experience Function :  At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to  provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.Function Summary:  The PhonePe Customer Experience Operations team is focused on addressing problems that our  customers encounter while using PhonePe.  As part of the team, you will look to understand customer issues better and improve customer  experience by working with other internal teams to improve solutions that we can offer.  Customer Experience Operations offers an ever changing landscape of varied challenges as every  customer conversation is different. This offers us an opportunity to develop and challenge ourselves  as we move ahead in our careers Role Responsibilities: ● Act with integrity &amp; think customer-first in every interaction ● Handle PhonePe account and transaction related queries ● Ability to flex between phone &amp; data channels ● Follow specified process guidelines to bring about resolution ● Build customer trust through their interaction ● Ability to meet hourly &amp; daily productivity goals ● Leverage internal processes and resources to drive resolution ● Escalate appropriately taking support from relevant teams to resolve customer issues ● Recommend process improvements ● Engage &amp; Educate customers so they’re able to leverage PhonePe to the fullestExperience, Skills, Qualifications: ● Have excellent written and verbal communications ● Have good learnability ● Be an active listener and deal well with objection ● Have strong customer orientation and ability to adapt/respond to different scenarios ● Be a team player, flexible and open to feedback ● Ability to multitask, prioritize, and manage time effectively ● Should be able to speak in English and Hindi ● Graduation (10+2+3) is Mandatory  ● Multilingual skills (spoken + written) in South Indian languages are preferred<div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Customer Service Advisor

Manager / Senior Manager, Partnerships - Consumer Lending<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>Job DescriptionPhonePe is seeking a highly motivated and experienced Category Manager to join our Personal Loan Lending team. This role will be crucial in forging and managing strategic alliances with banks and NBFCs to build a robust lending platform. You will be responsible for identifying growth opportunities, building trusted client relationships, and delivering scalable revenue outcomes.Responsibilities<ul><li>Lead strategic sales and growth initiatives for consumer lending business.</li><li>Evaluate and forge alliances with financial institutions (banks/NBFCs) to cater to the platform’s supply requirement</li><li>Work closely with the category team to identify partner funnel issues improving SRs</li><li>Drive revenue growth and market expansion through effective product, policy and data science interventions.</li><li>Manage the governance of the account , planning monthly numbers along with category team, tracking repayments and collections of the portfolio closely</li><li>Drive Prod/Eng tracks which are growth enablers for business expansion</li></ul>Qualifications<ul><li>4-8 years of experience in driving enterprise partnerships, managing high-value accounts, and executing strategic initiatives across the fintech and lending ecosystem.</li><li>Proven ability to identify growth opportunities, build trusted client relationships, and deliver scalable revenue outcomes.</li><li>Adept at stakeholder communication, solution-based selling, and navigating complex deal cycles in fast-moving environments.</li><li>Strong understanding of the lending landscape and digital lending innovations.</li><li>Excellent negotiation and communication skills.</li><li>MBA is preferred.</li></ul>About the TeamYou will be part of the Consumer Lending team, known for fostering a collaborative, high-energy environment.<div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Senior Level

Partnerships Manager

Cluster Collections Manager - Jaipur<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div> Job Responsibilities <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul> Functional Competencies<ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul>Qualifications and Attributes <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul> <div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Cluster Collection Manager - Chennai<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>Job Responsibilities  <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul>  Functional Competencies <ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul> Qualifications and Attributes  <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Business Analytics Lead (8+ Years)<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>What kind of person are we looking for?First-principle problem solvers who are passionate about working with data and uncovering the stories that the numbers hide. If you're a curious mind and constantly questions the status-quo, then you'd fit right in with us.The gig<ul><li>Own the entire analytics value delivery for the Merchant Business Unit through a team of analysts. The work involves understanding offline merchant ecosystems, payment acceptance, and the ecosystem of products and services built to support our merchant partners.</li><li>Own end-to-end analytics support - including ownership of designing the right team structure, hiring, capability building &amp; setting and maintaining a high bar for data driven problem solving.</li><li>Collaborate closely with the business, and product functions to understand the business problem and translate them into the right analytical problem statement .</li><li>Work with the team to drive business actions &amp; product decisions by generating insights from data and work on a holistic analysis to provide unbiased answers to various problem statements.</li><li>Have a strong problem solving mindset and be able to apply the right analytical approach for solving the same.</li><li>Be able to influence stakeholders across various functions to drive initiatives &amp; data driven decision making.</li><li>Be an integral part of the pod strategy and go beyond being an analytics counterpart</li></ul>Job requirements<ul><li>Minimum 8+ years of analytics experience in relevant roles, with at least 2 years in a Product Analytics role.</li><li>Experience leading analytics team as a people manager.</li><li>Strong problem solving &amp; analytical skills.</li><li>Penchant for business &amp; curiosity to understand how the product works.</li><li>Experienced in handling large scale data and working on analyses using SQL.</li><li>Experience in FinTech, merchant payments, or B2B platforms is a plus.</li><li>Understanding of dashboarding principles and prior experience building such dashboards. Experience of working on QlikSense is a plus.</li><li>Data modeling skills to manage ETL at scale by understanding data flow in the organization.</li><li>Statistical modelling experience through Python or R is a good-to-have</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Senior Level

Business Intelligence and Analytics Manager

Channel Intelligence Lead<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>About The RoleAs the Channel Intelligence Lead, you are the link between the audience and our production team. You study the data to find out what people like and, more importantly, what makes them leave. You take those insights and turn them into clear instructions so that the rest of the team can make the next video better than the last one.Focus Area 1: Finding the "Why" in the DataYou are obsessed with understanding human behavior through numbers.<ul><li>You will break down retention graphs to see exactly when viewers drop off and figure out what part of the script or edit caused it.</li><li>You will analyze click-through rates to see which hooks and visuals are actually getting people into the video.</li><li>You will use AI tools to scan thousands of comments and community feedback to understand how people really feel about our content.</li><li>You will look at global trends and what other successful channels are doing to find new topics or formats we should test.</li></ul>Focus Area 2: Closing the LoopData is useless if it doesn't change how we work. You make sure our factory learns.<ul><li>You will be the "reality check" for the writers and youtube specialists. You’ll tell them exactly what to change in the next script based on what the data shows.</li><li>You will help the thumbnail and video teams optimize their work by giving them clear evidence of what is winning and what is losing.</li><li>You will build simple ways to track our progress that the whole team can understand, without using confusing charts or corporate jargon.</li><li>You will identify patterns in our most successful videos and help us turn those patterns into a system we can use again and again.</li><li>You will look for patterns in our AI-generated content. If certain AI workflows are producing scripts that have lower retention, you identify that so we can fix the system. </li><li>You won't just look backward. You will use data and AI trend tools to help us predict which topics are about to blow up so we can get ahead of the curve.</li><li>You keep a close eye on what is working for other big players. You analyze their successes so we can learn from their tactics without making the same mistakes.</li></ul>What We Are Looking For<ul><li>Analytical Thinking: You don't just see numbers; you see stories. You can look at a chart and explain the human reason why a video succeeded or failed.</li><li>Problem Solving: You don't just report a drop in views. You find the specific "leak" in our content and come to the table with a plan to fix it.</li><li>High Ownership: You take the channel's growth personally. You are proactive about finding new opportunities and you don't wait for someone to ask you for a report.</li><li>AI Fluency: You know how to use AI to process large amounts of data, summarize trends, or automate your reporting. You use tools to do the heavy lifting so you can focus on the insights.</li></ul>Mindset to Succeed<ul><li>Total Honesty: You tell the team the truth about what is working, even when it’s tough to hear.</li><li>Action Oriented: You hate data for the sake of data. You only care about insights that actually lead to a better video.</li><li>Curiosity: You are always asking "what if" and looking for the next big shift in how YouTube works.</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Senior Level

Channel Management Associate

System Engineer (1 to 3 years)<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div><h4>Job Description:</h4>We are seeking a System Engineer with 1-3 years of experience to help maintain our proactive defense posture. You will manage the end-to-end lifecycle of technical vulnerabilities: from initial detection via our Wazuh-ELK stack to the final deployment of patches across our server and workstation fleet. This is a hands-on role requiring a mix of data analysis, security monitoring, and systems administration.<h4>Core Responsibilities</h4>Regardless of your specific title, your day-to-day will likely revolve around these four pillars:<ol><li>Monitoring &amp; Detection You act as the "eyes" of the organization, using SIEM tools (Wazuh, ELK Stack) to analyze logs and system behavior.</li><li>Vulnerability &amp; Patch Management Beyond finding security gaps, you are responsible for the entire remediation lifecycle: Scanning, Deployment &amp; Validation. </li><li> Compliance &amp; Reporting You ensure the infrastructure remains within defined legal and technical boundaries:</li></ol><ul><li>Drift Monitoring: Identifying systems that fall out of alignment with CIS Benchmarks.</li><li>Audit Readiness: Generating the data and evidence needed for high-level audits like ReBIT or ISO 27001. </li></ul> <h4>Required Skills</h4><h4>Technical Skills</h4>These are the tools and technologies you should be able to navigate without a manual.<h4>Network Security &amp; Architecture</h4><ul><li>Packet Analysis: Proficiency in Wireshark or Tcpdump to analyze traffic and identify malicious patterns.</li><li>Protocols: Deep understanding of the OSI model, specifically how HTTP/S, DNS, DHCP, and SMB are exploited.</li><li>Infrastructure: Knowledge of VPNs, Proxies, and the difference between Statefull and Stateless firewalls.</li></ul><h4>Endpoint &amp; OS Mastery</h4><ul><li>Windows Internal &amp; AD: Understanding Active Directory, Group Policy Objects (GPOs), and how "Living off the Land" binaries (Windows tools used by hackers) work.</li><li>Linux Proficiency: Ability to navigate the CLI, manage permissions, and analyze logs in /var/log using grep, awk, and sed.</li><li>EDR/AV Management: Experience managing Endpoint Detection and Response tools (like CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint).</li></ul><h4>Cloud Security (Modern Essential)</h4><ul><li>Shared Responsibility Model: Understanding what the provider (AWS/Azure/GCP) secures versus what the user secures.</li><li>IAM (Identity &amp; Access Management): Configuring the "Principle of Least Privilege" for users and service accounts.</li></ul><h4>Scripting &amp; Automation</h4>You don't need to be a software engineer, but you must be able to read and modify code.<ul><li>Python: For automating log analysis or API integrations.</li><li>PowerShell / Bash: Essential for interacting with OS environments and automating repetitive administrative tasks.</li></ul><h4>Analytical &amp; Security Operations Skills</h4>This is how you apply your technical knowledge to solve problems.<ul><li>Log Analysis (SIEM): The ability to write queries in ES/QL (ElasticSearch) or SPL (Splunk) to find needles in haystacks.</li><li>Vulnerability Assessment: Moving beyond just running a scan (Nessus/OpenVAS) to interpreting the results and prioritizing them based on the business context.</li><li>Threat Intelligence: Knowing how to use frameworks like MITRE ATT&amp;CK to map attacker behavior and improve defenses. </li></ul><h4>Required Qualifications</h4><ul><li>Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.</li><li>1-3 years of experience in cybersecurity.</li><li>Relevant certifications such as CEH, Security+, CCNA Security, or equivalent are an added advantage.</li><li>Exposure to cloud security concepts is a plus.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to learn and upgrade technical and other non-technical skills.</li><li>Knowledge of security technologies, tools, and best practices.</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

System Engineer

Area Collection Manager-Recovery (Kolkata)<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>The ACM leads the collections and recovery operations for a defined geographic territory. The role requires balancing high recovery volumes with strict adherence to regulatory compliance and ethical collection practices.Key Responsibilities Recovery &amp; Delinquency Management<ul><li>Execute absolute recovery strategies for mid-to-late stage delinquency (e.g., 90+ DPD) and write-off pools to minimize financial losses.</li><li>Achieve monthly roll-back, resolution, and portfolio efficiency targets across assigned states or regions.</li><li>Identify early stress accounts, fraudulent profiles, and skip-cases, and initiate prompt corrective action plans.</li></ul> Agency &amp; Vendor Management<ul><li>Recruit, onboard, and manage external collection agencies, field officers, and channel partners.</li><li>Conduct regular performance reviews with vendors, allocate portfolios, and manage incentive structures.</li><li>Audit agencies to ensure compliance with company Memorandums of Understanding (MOUs) and data security mandates.</li></ul> Legal &amp; Regulatory Compliance<ul><li>Ensure 100% compliance with RBI guidelines, Fair Practices Code, and ethical collection standards.</li><li>Coordinate with internal legal teams and law enforcement agencies for legal interventions and speedy recovery of written-off cases.</li><li>Handle critical customer escalations and sensitive recovery cases professionally.</li></ul>Stakeholder &amp; Team Management<ul><li>Lead, mentor, and monitor internal teams of Territory Managers and Collection Executives.</li><li>Provide regular inputs and feedback to the Risk, Credit, and Policy teams on geographic portfolio health and delinquency trends.</li></ul>Required Qualifications &amp; Skills<ul><li>Education: Graduate in any discipline; Post-Graduate or MBA is highly preferred.</li><li>Experience: 10+ years in Banking, NBFC, or Financial Services collections, with a minimum of 2-5 years in a leadership/zonal capacity.</li><li>Core Competencies: Analytical ability, negotiation, crisis management, and strong stakeholder management</li></ul> <div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

AI Script Generator<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>What you will do<ul><li>Turn Strategy into Scripts: You are a writer who knows how to tell a story. Your job is to take the strategy ideas from our specialists and turn them into finished scripts that are ready for the camera.</li><li>Run the AI Machine: You won’t be writing these from scratch. Instead, you will run a system of AI agents and workflows that do the research and the first drafts for you.</li><li>Manage Digital Agents: You will spend your time managing these AI agents to make sure they are finding the right information and putting it into the right words.</li><li>The Human Polish: Once the agents give you a draft, you step in to polish it. You will rewrite the hooks to make them better, fix the pacing so it sounds natural, and make sure the final script is simple, clear, and human.</li><li>Own the Engine: You are also responsible for the engine itself. If the AI is giving you boring or robotic results, you don’t just fix the text. You look at the workflow and the instructions you gave the agents and you fix the system so the next script comes out better.</li><li>Verify Everything: You use AI tools to double check every fact in the script to make sure everything we say is accurate.</li></ul><ul><li>Voice Training: You will be responsible for teaching our AI models how we talk. This means creating style guides and logic that the AI uses so that every script sounds like our brand, regardless of which agent produced it.</li><li>Engagement Logic: You aren't just looking at words; you are looking at the structure.</li><li>Scaling Knowledge: Since you are using workflows, you will be expected to handle multiple projects at once. You’ll be the air traffic controller for several different video scripts moving through the AI pipeline at the same time.</li></ul>What we are looking for<ul><li>Scripting Knowledge: You know how to write for YouTube. You understand how to keep people watching and how to make a script easy for a creator to read on camera.</li><li>AI Fluency: You are already comfortable using AI for more than just simple prompts. You know how to use workflows and agents to get complex work done at a very high speed.</li><li>Analytical Thinking: You can look at a lot of information and quickly figure out what is important and what is just noise.</li><li>Problem Solving: When a script isn't working or the AI system gets stuck, you are the person who figures out a way to fix it.</li><li>High Ownership: You are responsible for the final words. Even though you use AI to help, you own the quality of every script that goes to production.</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div>

Automation Developer

Creative Project Manager<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>The OpportunityWe are looking for a project manager to bring structure, predictability, and alignment to our high-speed creative workflow. Today, creators spend too much time navigating unclear priorities. This role exists to change that by building a system where creators create and the machine moves the work. You will not just manage projects: you will build the AI-driven infrastructure that automates the coordination itself.Focus Area 1: Self-Automating OperationsYou are a power user who treats operational friction as a technical problem to be solved.<ul><li>Automate the Grunt Work: You will use AI tools and agents to automate your own tasks, such as triaging incoming briefs, sending status reminders, and updating project health dashboards.</li><li>Agentic Triage: You will build and manage AI agents that sit at the intake level to ensure every creative request has a complete brief before it ever touches a human creator.</li><li>Workflow Engineering: You work with both creative and non-creative stakeholders to design and build end-to-end flows in tools like Notion, Jira, or Asana that reduce manual check-ins and eliminate loops.</li></ul>Focus Area 2: Performance &amp; Data AccountabilityYou don't just track if a video was "done": you track if it worked.<ul><li>The Feedback Loop: You will work toe-to-toe with the Channel Intelligence Lead to monitor core metrics like CTRs, retention drop-offs, and trendlines.</li><li>SLA-Driven Quality: You are responsible for ensuring that execution remains predictable and SLA-driven, but you also hold the line on rework cycles and throughput.</li><li>Trend Integration: You ensure that audience insights from the Intelligence Lead are immediately translated into the prioritized backlog so our factory is always building what is trending.</li></ul>Focus Area 3: Stakeholder Alignment &amp; Protection You are the single point of communication for status, timelines, and decisions.<ul><li>Protector of Bandwidth: You consolidate feedback from business teams before it reaches creators to ensure there are no parallel or conflicting inputs.</li><li>Time-Bound Approvals: You ensure approvals are aligned and time-bound rather than rolling, preventing the "unnecessary loops" that slow down production.</li><li>Conflict Resolution: You are a planner who reduces chaos by preempting time clashes and bandwidth choke points before they happen.</li></ul>What We Are Looking For<ul><li>Technical Operational Experience: You have 5 to 7 years of experience in creative or digital environments and are comfortable building automated workflows.</li><li>AI Proficiency: You have moved past simple prompting. You understand how to use LLMs and automation platforms to build custom "manager agents" for your own daily operations.</li><li>Analytical Mindset: You are comfortable with numbers and can look at a retention graph or a CTR trendline to understand how it should change our production priority.</li><li>Confident Boundary Setting: You have the ability to enforce boundaries respectfully and confidently, ensuring the team stays focused on high-impact work rather than adhoc shortcuts.</li></ul>Success Measures<ul><li>≥ 95% SLA adherence for all project deliveries.</li><li>40 to 60% reduction in rework cycles through better brief automation and consolidated feedback.</li><li>Creators spend &gt; 80% of their time on output, with coordination handled by your automated systems.</li><li>Predictable improvement in channel performance (CTR and Retention) through tight alignment with the Intelligence Lead.</li></ul>The Mindset<ul><li>Predictability: You value a stable system that works every time.</li><li>Structure over chaos: You believe that clarity is the key to creative velocity.</li><li>Calm over reactive fire-fighting: You create the operating rhythm so the team can work with confidence.</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Senior Level

Senior Content Manager

Area Collection Manager - Recovery ( Bengaluru)<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>The ACM leads the collections and recovery operations for a defined geographic territory. The role requires balancing high recovery volumes with strict adherence to regulatory compliance and ethical collection practices.Key ResponsibilitiesRecovery &amp; Delinquency Management<ul><li>Execute absolute recovery strategies for mid-to-late stage delinquency (e.g., 90+ DPD) and write-off pools to minimize financial losses.</li><li>Achieve monthly roll-back, resolution, and portfolio efficiency targets across assigned states or regions.</li><li>Identify early stress accounts, fraudulent profiles, and skip-cases, and initiate prompt corrective action plans.</li></ul>Agency &amp; Vendor Management<ul><li>Recruit, onboard, and manage external collection agencies, field officers, and channel partners.</li><li>Conduct regular performance reviews with vendors, allocate portfolios, and manage incentive structures.</li><li>Audit agencies to ensure compliance with company Memorandums of Understanding (MOUs) and data security mandates.</li></ul>Legal &amp; Regulatory Compliance<ul><li>Ensure 100% compliance with RBI guidelines, Fair Practices Code, and ethical collection standards.</li><li>Coordinate with internal legal teams and law enforcement agencies for legal interventions and speedy recovery of written-off cases.</li><li>Handle critical customer escalations and sensitive recovery cases professionally.</li></ul>Stakeholder &amp; Team Management<ul><li>Lead, mentor, and monitor internal teams of Territory Managers and Collection Executives.</li><li>Provide regular inputs and feedback to the Risk, Credit, and Policy teams on geographic portfolio health and delinquency trends.</li></ul>Required Qualifications &amp; Skills<ul><li>Education: Graduate in any discipline; Post-Graduate or MBA is highly preferred.</li><li>Experience: 10+ years in Banking, NBFC, or Financial Services collections, with a minimum of 2-5 years in a leadership/zonal capacity.</li><li>Core Competencies: Analytical ability, negotiation, crisis management, and strong stakeholder management</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Cluster Collection Manager - Bhubaneswar, Odisha<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div> Job Responsibilities  <ul><li>Team Leadership and Management: Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies. Provide close supervision, guidance, and support to ensure the team meets its targets. </li><li>Performance Monitoring: Drive the collections process for your assigned cluster. Monitor and manage key performance indicators (KPIs) such as resolution rates and delinquency buckets to ensure superior client experience and operational efficiency. </li><li>Delinquency Management: Take ownership of the portfolio's delinquency rates and recovery of overdue payments within the cluster. Implement strategies to control roll rates and minimize bucket-wise delinquencies. </li><li>Strategy and Execution: Develop and execute collections strategies tailored to the specific nature of overdue accounts in your cluster. Analyze data and portfolio health to make informed decisions and improve collections effectiveness. </li><li>Compliance and Process Adherence: Ensure strict adherence to collections processes and standard operating procedures (SOPs). Drive compliance with internal policies and regulatory guidelines. </li><li>Reporting and Analysis: Conduct daily monitoring and regular reviews of the delinquent portfolio. Prepare and present reports on cluster performance, challenges, and proposed solutions.</li></ul>  Functional Competencies <ul><li>Leadership: Motivate and guide your team to achieve collections goals. Provide clear direction, regular feedback, and coaching to foster a high-performing team. </li><li>Analytical Skills: Use data to drive decision-making and identify opportunities for process improvements. Analyze collection trends and performance metrics to optimize strategies. </li><li>Communication: Communicate effectively with team members, senior management, and third-party agencies. Clearly articulate goals, expectations, and performance feedback. </li><li>Results-Oriented: Demonstrate a strong drive to achieve and exceed collections targets. Focus on delivering both short-term results and long-term milestones. </li></ul> Qualifications and Attributes  <ul><li>Must be a graduate with at least 5 </li><li>5+ years of experience in collections, with a minimum of 1-2 years in a team lead or supervisory role. </li><li>Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred. </li><li>Strong ability to lead and motivate a team. </li><li>Excellent decision-making skills and the ability to work effectively under pressure. </li><li>Proactive and effective communication skills. </li></ul> <div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div><h4>Experience Level</h4>Mid Level

Videographer<div>About PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!</div>The Role You own the raw signal. Your job is to ensure that every frame we capture is technically flawless and visually premium. As our DOP, you are responsible for the light, the glass, and the sound. You are building the visual standards for a world-class content factory. You work at the intersection of high-end cinematography and a high-speed AI production line, ensuring our raw inputs are so good that the "machine" can produce world-class results every time.Focus Area 1: Lighting and Optical Strategy You define the look and feel of the brand through the lens.<ul><li>You design lighting environments that go beyond basic 3-point setups. You manage contrast ratios, texture, and color temperature to create a signature look for every format.</li><li>You are responsible for skin tone accuracy and color consistency across multiple camera bodies and sensors. You ensure that our color space management is consistent from the set to the final render.</li><li>You define the optical language for each series. You choose the glass and the apertures that best suit the narrative, whether we need a sharp, clinical look or something more cinematic.</li></ul>Focus Area 2: Technical Capture and AI Optimization You shoot with the final AI-driven workflow in mind.<ul><li>You own the technical specs. You manage bitrates, codecs, and frame rates to ensure our AI specialists have the highest quality data to work with.</li><li>You ensure the integrity of the image for post-production. You know how to light and frame for perfect masking, background replacement, and temporal stability, preventing the artifacts and "flicker" that ruin AI-enhanced video.</li><li>You own the audio signal path. You manage the gain and placement of all mics to ensure we get a high signal-to-noise ratio, providing clean audio for our AI voice models to process.</li></ul>Focus Area 3: Workflow Engineering on Set You build the systems that allow us to shoot at scale.<ul><li>You design repeatable, high-quality lighting rigs. You want our talent to walk into a studio that is pre-set and ready for 4K or 6K capture in minutes, not hours.</li><li>You manage the equipment stack. You stay on top of the latest camera firmware and hardware that can speed up our capture process without any loss in image quality.</li><li>You act as the technical lead on set, giving clear and decisive direction to the talent and the crew to get the perfect take as quickly as possible.</li></ul>What We Are Looking For<ul><li>Technical Agility: You can move between different camera systems and lighting boards without skipping a beat. You are a fast learner who masters new production tech before it becomes mainstream.</li><li>Attention to Detail: You catch the technical flaws that others miss. Whether it is a slight out-of-focus eye or a subtle audio hum, you fix it at the source.</li><li>Analytical Thinking: You can look at a set or a script and break down the exact technical requirements needed to make it look world-class.</li><li>Problem Solving: You are a builder. You don't wait for a perfect environment. You find a way to get a clean, premium shot in any location.</li><li>High Ownership: You are the final wall of defense for visual quality. If the footage doesn't look like a million dollars, you take responsibility and fix the process.</li></ul><div>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a></div>

Videographer

Lead - People ExperienceAbout PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!Reporting To: Head – People ExperienceRole Overview:We are looking for a Lead People Experience to own and scale end-to-end employee lifecycle operations for a large, distributed, feet-on-street workforce with high monthly churn, ensuring accuracy, speed, compliance, and cost efficiency. The role is critical in enabling uninterrupted business operations through robust onboarding, offboarding, payroll and statutory compliance, particularly in a piece-rate compensation environment.Key Responsibilities<ol><li> Employee Lifecycle Management</li></ol><ul><li>Own and continuously improve end-to-end lifecycle processes, including:</li><ul><li>Offer issuance and acceptance at scale</li><li>Bulk onboarding and induction readiness</li><li>Background verification (BGV) initiation, tracking, and closure</li><li>Data integrity across HRMS, payroll, and compliance systems</li><li>Exit processing, final settlements, and statutory closures</li></ul><li>Ensure lifecycle SLAs are met despite high daily transaction volumes.</li></ul><ol><li> High-Volume Onboarding &amp; Workforce Readiness</li></ol><ul><li>Design and operate bulk hiring and onboarding models capable of handling ~1,000 joiners per week.</li><li>Ensure seamless coordination between recruitment, business HR, HRMS, payroll, and compliance teams</li><li>Drive standardisation of documentation and exception handling for ensuring deployment-readiness from Day 1</li></ul><ol><li> FTC Management </li></ol><ul><li>Own the entire lifecycle processes for the fixed-term contract employees on third party payroll.</li><li>Guide the team for timely payroll and F&amp;F process for disbursements and the required vendor compliances.</li><li>Oversee process alignment, adherence and exception management with Business HR team, Finance team and Compliance team.</li><li>Review of the vendor (third party payroll provider) and their performance evaluation on process and compliance adherence.</li></ul><ol><li> Statutory Compliance &amp; Remittances</li></ol><ul><li>Ensure full compliance across central and state labour laws, including </li><ul><li>Registrations and remittances for EPF, ESI, PT, LWF</li><li>Adherence to the Minimum Wages (time-rate floors in piece-rate scenarios)</li><li>CLRA (in cases of third party roll employees) and state-specific registrations</li><li>Timely statutory filings, challans, and remittances</li></ul><li>Own audit readiness for internal, statutory, and external audits.</li><ul><li>Partner closely with Legal, Finance, and Internal Audit for supporting the audit processes</li></ul></ul><ol><li> Vendor &amp; Partner Management</li></ol><ul><li>Manage multiple vendors across:</li><ul><li>Payroll processing</li><li>Background verification</li><li>Compliance filings</li></ul><li>Define clear SLAs, KPIs, and penalty structures for meeting timelines and quality</li><li>Drive cost optimisation without compromising compliance or employee experience</li><li>Ensure vendor scalability aligns with business growth and churn dynamics</li></ul><ol><li> Technology &amp; Process Excellence</li></ol><ul><li>Leverage HRMS, payroll systems, attendance/productivity tools, and automation</li><li>Drive digitisation and straight-through processing wherever possible</li><li>Continuously improve TATs, reduce manual effort, and enhance scalability</li><li>Ensure systems can handle extreme transaction volumes without failure</li></ul><ol><li> Process Leadership and Team Management</li></ol><ul><li>Provide in-depth guidance to the team, fostering a culture of continuous improvement and functional expertise.</li><li>Act as a functional expert within HR Operations, bringing deep expertise and a point of view on the broader business landscape.</li><li>Lead a multi-layered operations team and fostering a culture of rigor, ownership, and continuous improvement</li></ul>Key Qualifications &amp; Experience<ul><li>12+ years of progressive experience in HR Operations, Shared Services, or Payroll Management with a proven track record of handling high-volume, blue-collar, or salesforce (preferably 15,000+ headcount).</li><li>Deep functional expertise in managing the full employee lifecycle and high-stakes statutory compliance (registrations, remittances) in India.</li><li>Proven experience in designing and executing scalable, automated solutions for payroll and BGV in a high-attrition environment.</li><li>Strong problem-solving and exception-handling capability</li><li>Data-driven decision making</li><li>MBA / PG Diploma in HR or equivalent is preferred.</li><li>High proficiency in MS Excel</li></ul>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Senior Level

HR Operations

Intern, People ExperienceAbout PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!Job Summary:We are seeking a Intern – People Experience to join our HR team in Bengaluru. In this role, you will be responsible for managing critical touchpoints throughout the employee lifecycle, including offer management, seamless onboarding, background verification (BGV), benefits administration, and offboarding processes. The ideal candidate will demonstrate exceptional attention to detail in managing large datasets and ensuring continuous audit readiness through documentation and process compliance.Key Responsibilities:<ul><li>Review and release the candidate offers upon validation of required details ; Verify supporting documents uploaded by the Recruitment team prior to releasing the offer.</li><li>Onboarding the new hires in the HRMS by validating the new hire forms and activating them.</li><li>Manage the BGV process by coordinating with external vendors to ensure initiations and closures meet defined Turnaround Times ; Follow up with HR Business Partners  to resolve documentation discrepancies or obtain clarifications during the process</li><li>Execute exit processes for employees ensuring compliance with internal SOPs and Turnaround Times </li><li>Manage various employee benefit programs, such as car leasing, long service awards, learning assistance programs, etc.</li><li>Maintain HR dashboards and trackers and ensure all processes are "audit-ready" at any given time, adhering to internal quality standards and external labour law mandates.</li></ul>Key Skills, Qualification, &amp; Competencies:<ul><li>Bachelor’s degree in Human Resources, Social Work, or related field.</li><li>Proficient in MS Excel (VLOOKUPs, Pivot Tables) to manage large employee databases and perform reconciliations.</li><li>High attention to detail, organizational skills, and process compliance</li><li>Structured work practices and strong service orientation to ensure task completion within defined TATs.</li><li>Should be able to handle sensitive and confidential employee data. </li></ul> PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Entry Level

HR Intern

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