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Manager - Credit Policy Management (Retail)About the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose The role is responsible for implementation of credit risk policies and processes that are in line with business requirement and management of new sourcing programs as per plans together with active stakeholder management to achieve organization goals. The role is also responsible to manage credit reviews of high value &amp; deviation cases in Open Market.Role Accountability <ol><li>Support credit risk policy implementation for Open Market</li><li>Identify the process gaps and rectify the same in system.</li><li>Analyze the deviation to credit policy on individual case basis.</li><li>Credit review of high value or deviation cases for Open Market</li><li>Monitor and publish post fulfilment approval rates for all major programs.</li><li>Ensure policy implementation is accurate in system and manual underwriting.</li><li>Regular co-ordination with Sales &amp; Ops to ensure process efficiency and policy adherence.</li><li>Monitor quick mortality &amp; early delinquency rates for the channel &amp; programs and incorporate learnings in policy / process.</li></ol>Measures of Success <ol><li>Early Delinquency as per agreed threshold</li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Basic understanding of market environment and competitor landscape on retail lending</li><li>Knowledge of underwriting and operational processes</li></ol>Competencies critical to the role<ol><li>Analytical ability and Problem Solving</li><li>Relationship Management</li><li>Networking &amp; Collaboration</li></ol>Qualification Master’s degree in economics, statistics or business managementPreferred IndustryFSI<h4>Experience Level</h4>Mid Level

Financial Service Manager

Deputy Manager - Agency management, Collection Field WestAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.Role Accountability <ol><li>Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers</li><li>Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR</li><li>Ensure various critical segments as defined by business are reviewed and performance is driven on them </li><li>Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value</li><li>Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers</li><li>Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines </li><li>Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies</li><li>Ensure 100% data security using secured data transfer modes and data purging as per policy</li><li>Ensure all customer complaints received are closed within time frame</li><li>Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating</li><li>Ensure agencies raise invoices timely</li><li>Monitor NFTE ACR CAPE as per the collection strategy</li></ol>Measures of Success <ol><li>Portfolio Coverage</li><li>Resolution Rate</li><li>Normalization/Roll back Rate</li><li>Settlement waiver rate</li><li>Absolute Recovery</li><li>Rupee collected</li><li>NFTE CAPE</li><li>DRA certification of NFTEs</li><li>Absolute Customer Complaints</li><li>Absolute audit observations</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsCredit Card knowledge along with good understanding of Collection ProcessesCompetencies critical to the role<ol><li>Analytical Ability</li><li>Stakeholder Management</li><li>Problem Solving</li><li>Result Orientation</li><li>Process Orientation</li></ol>Qualification Post-Graduate / Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Mid Level

Agency Manager

Assistant Manager - Agency Management, Recoveries SouthAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.Role Accountability <ol><li>Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers</li><li>Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR</li><li>Ensure various critical segments as defined by business are reviewed and performance is driven on them </li><li>Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value</li><li>Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers</li><li>Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines </li><li>Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies</li><li>Ensure 100% data security using secured data transfer modes and data purging as per policy</li><li>Ensure all customer complaints received are closed within time frame</li><li>Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating</li><li>Ensure agencies raise invoices timely</li><li>Monitor NFTE ACR CAPE as per the collection strategy</li></ol>Measures of Success <ol><li>Portfolio Coverage</li><li>Resolution Rate</li><li>Normalization/Roll back Rate</li><li>Settlement waiver rate</li><li>Absolute Recovery</li><li>Rupee collected</li><li>NFTE CAPE</li><li>DRA certification of NFTEs</li><li>Absolute Customer Complaints</li><li>Absolute audit observations</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsCredit Card knowledge along with good understanding of Collection ProcessesCompetencies critical to the role<ol><li>Analytical Ability</li><li>Stakeholder Management</li><li>Problem Solving</li><li>Result Orientation</li><li>Process Orientation</li></ol>Qualification Post-Graduate / Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Mid Level

Executive - Dedupe underwritingAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for Manual credit decisioning of applications moving to dedupe  queue Role Accountability <ol><li>Implement Credit Guidelines while processing applications </li><li>Maintain requisite levels of quality scores</li><li>Maintain portfolio quality &amp; other defined SLA </li><li>Decisioning of applications within defined TAT</li><li>Timely closure of errors highlighted by monitoring team </li><li>Perform process documentation and compliance adherence</li></ol>Measures of Success <ol><li>Accuracy %</li><li>FTE/NFTE productivity</li><li>Voice of Customer</li><li>No adverse observations in internal/external audits</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Knowledge of Origination process/tools</li><li>Understanding of credit policy framework</li></ol>Competencies critical to the role<ol><li>Detail Orientation</li><li>Process Orientation</li><li>Analytical Ability </li><li>Verbal and written communication</li></ol>Qualification Graduate in any disciplinePreferred IndustryBFSI<h4>Experience Level</h4>Executive Level

Loan Manager

Deputy Manager - Agency Management (Recoveries)About UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.Role Accountability <ol><li>Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers</li><li>Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR</li><li>Ensure various critical segments as defined by business are reviewed and performance is driven on them </li><li>Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value</li><li>Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers</li><li>Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines </li><li>Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies</li><li>Ensure 100% data security using secured data transfer modes and data purging as per policy</li><li>Ensure all customer complaints received are closed within time frame</li><li>Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating</li><li>Ensure agencies raise invoices timely</li><li>Monitor NFTE ACR CAPE as per the collection strategy</li></ol>Measures of Success <ol><li>Portfolio Coverage</li><li>Resolution Rate</li><li>Normalization/Roll back Rate</li><li>Settlement waiver rate</li><li>Absolute Recovery</li><li>Rupee collected</li><li>NFTE CAPE</li><li>DRA certification of NFTEs</li><li>Absolute Customer Complaints</li><li>Absolute audit observations</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsCredit Card knowledge along with good understanding of Collection Processes.Competencies critical to the role<ol><li>Analytical Ability</li><li>Stakeholder Management</li><li>Problem Solving</li><li>Result Orientation</li><li>Process Orientation</li></ol>Qualification Post-Graduate / Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Mid Level

Senior Manager - Data ScientistAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through a comprehensive learning &amp; development framework</li></ol>Role Purpose To prepare business insights and data visualization dashboards, assist in the development of credit and fraud risk models, and perform credit and fraud decision engine deployment activities for the organization.Role Accountability <ol><li>Explore data and transform it into business insights by applying both data analytics and business knowledge</li><li>Provide user-friendly visualization of data and business insights by creating dashboards leveraging any business intelligence (BI) software</li><li>Develop credit and fraud risk models by applying advanced AI/ML techniques. </li><li>Ensure model deployment either in credit &amp; fraud decision engines or turbine/data lake</li><li>Monitor &amp; validate all models/scorecards</li><li>Process Adherence as per MOU</li></ol>Measures of Success <ol><li>Ensure the timely development of the models as per plan</li><li>Model efficacy in terms of consistency &amp; reliability </li><li>Model validation &amp; redevelopment as per agreed timelines</li><li>Effective resolution of Business problems related to modeling or data visualization</li></ol>Technical Skills / Experience / Certifications<ol><li>Basic knowledge of handling Big Data in Hadoop/Spark/AWS platforms</li><li>Basic knowledge in AI/ML techniques like Random Forest, Gradient Boosting, Support Vector Machines, Neural Networks, etc.</li><li>Good understanding of programming languages SQL, Python,</li></ol>Competencies critical to the roleStrong analytical and problem solving skillsQualification Graduate / Master’s degree in in any relevant fieldPreferred IndustryFSI / Any<h4>Experience Level</h4>Senior Level

Data Scientist

Deputy Manager - Area Sales, POS & CBSFAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeArea Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability <ol><li>Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE &amp; operations resources</li><li>Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization</li><li>Manage open market distribution points along with cobrand tie-up's and ensure cost viable delivery</li><li>Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance</li><li>Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition</li><li>Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization &amp; the vendor</li><li>Drive right sourcing mix in both field and tele setup's focusing on new to business customer acqusition for maximised spends,growth</li><li>Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application</li><li>Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output</li><li>Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer</li><li>Control early card attrition and keep it under desired levels of the organization</li><li>Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies</li><li>Realtime processing, fulfilment &amp; processing of digital-led applications for improvised customer experience</li><li>Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization</li><li>Frequent field &amp; location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect</li></ol>Measures of Success<ol><li>Achievement Of MOU Goals</li><li>New Accounts</li><li>Premium Accounts</li><li>Insurance Cross-Sell</li><li>COA</li><li>4 MOB Attrition %</li><li>Digital Sourcing</li><li>% Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc &amp; With doc portfolios</li><li>Stake Holder Management: Close collaboration with WE, Operations, FCU, IT &amp; Marketing teams</li><li>VOC From Partners across formats of operations</li><li>Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT</li><li>Compliance: Ensure sales compliance guidelines @ PSA level are adhered to</li></ol>Technical Skills / Experience / CertificationsNACompetencies critical to the roleSales Management, Team Handling, Relationship Management, Analytical skillsQualification Graduate/PG (Preferrably) from any recognized and reputed InstitutePreferred IndustryBFSI/Telecom/Any retail sales FMCG, CD etc.<h4>Experience Level</h4>Mid Level

Area Sales Manager

Manager - Alternate ChannelsAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Manage channel partners and alternate online partners handling tele calling and campaign management responsibilities for the assigned alternate channels.Role Accountability <ol><li>Execute recovery strategy for the site, track performance and give inputs to Portfolio Managers</li><li>Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning</li><li>Implement models which utilize specific bureau databases for enhanced contactability, leverage technology/Digital Partners to improve on contacts &amp; Skip trace set of "Not Contactable" customers</li><li>Formulate strategies for low performing segments/markets and implement the same with vendor sites, guide vendors to design a competitive incentive plan to ensure performance improvement</li><li>Review Portfolio both Qualitatively &amp; Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues</li><li>Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages/Occupation segment/Geography /any new product-variants to improve efficiencies and performances</li><li>Drive implementation of coverage campaigns using  tools ( SMS, EMAIL, IVR, Chat Bot) with online portals catering to bureau improvement &amp; enhancement / credit improvement/delinquency management (Paisabazaar, Clearmydues etc.)</li><li>Liaison with Cross Functional Team like Operations, CS &amp; IT for creation of Settled/Dummy Accounts to enhance recovery on previously settled pool received from Digital Partners</li><li>Execute plans to enhanced Recovery from 'settled/non-settled portfolios',  followed by bureau clean up of such set of customers</li><li>Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders </li><li>Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources</li><li>Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required</li><li>Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends</li><li>Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral</li><li>Ensure necessary training /certifications for tele calling staff in line with compliance requirements</li><li>Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites</li><li>Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures</li><li>Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc.</li></ol>Measures of Success <ol><li>Rate of Recovery (ROR)</li><li>Money Recovered</li><li>NFTE Productivity</li><li>Waiver Targets</li><li>PLI Penetration</li><li>Tele Retention Rate</li><li>NFTE Training Coverage</li><li>Customer Complaints Volume</li><li>Vendor SLA Adherence</li><li>No adverse observations in internal/external audits</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>1.Credit Card knowledge along with good understanding of Collection Processes</li><li>2.Knowledge of dialer strategies</li><li>3.Experience of managing large distributed vendor teams</li></ol>Competencies critical to the role<ol><li>Stakeholder Management</li><li>Result Orientation</li><li>Process Orientation</li><li>Problem Solving Skills</li></ol>Qualification Post-Graduate / Graduate in any disciplinePreferred IndustryCredit Card<h4>Experience Level</h4>Mid Level

Channel Manager

Assistant Vice President - Portfolio OptimizationAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose The role is responsible for implementing portfolio optimization strategies for low &amp; medium risk customers to ensure the overall portfolio delinquencies are within the benchmark. The role is also responsible to monitor authorizations rates and ensure these are within benchmarks.Role Accountability <ol><li>Conduct analysis for offering limit enhancement to low and medium risk segments, which act as a NEA builder for the portfolio.</li><li>Ensure effective Utilization of data from bureaus to offer limit enhancement to customers.</li><li>Propose segments to optimize the x-sell coverage of the portfolio.</li><li>Develop portfolio Performance dashboard on time on a monthly basis. </li><li>Support implementation of all regulatory guidelines and network enhancements.</li><li>Conduct end to end daily review of transaction declines, maximize authorization rate, and propose extended authorization strategy across portfolio segments. </li><li>Work closely with the marketing team on campaigns to drive conversions from low &amp; medium risk customers.</li><li>Work closely with marketing team on campaigns to reduce transaction declines from low &amp; medium risk customers.</li><li>Analyze alternate data available (alternate credit bureau, account aggregator, etc.) which can be leveraged in portfolio optimization.</li><li>Work with networks on implementation of any new regulatory or network oriented changes.</li><li>Monitor BIN level caps along with marketing team to ensure due process is followed.</li></ol>Measures of Success<ol><li>Ensuring successful execution of portfolio strategies as per agreed plan</li><li>Timely tracking of authorization success rate to ensure staying within defined benchmarks</li><li>Timely creation and monitoring of portfolio metrics</li></ol>Technical Skills / Experience / Certifications<ol><li>Knowledge of Data Analytic &amp; Modelling</li><li>Basic understanding of the cards business dynamics that will drive the analysis.</li><li>Knowledge of data analytics and system tools such as SAS, TRIAD, V+, Python</li><li>Knowledge of Card networks, Access Control System (ACS), payment processing, and regulatory environment</li><li>Process Adherence as per MOU</li></ol>Competencies critical to the role<ol><li>Written and verbal Communication</li><li>Analytical Skills &amp; Problem Solving</li><li>Process Orientation</li><li>Agility &amp; Responsiveness</li></ol>Qualification Master’s degree in economics, statistics or business managementPreferred IndustryFSI<h4>Experience Level</h4>Executive Level

Equity Dealer

Assistant Manager - Enterprise Service DeliveryAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeTo manage IT operations support &amp; to ensures efficient service delivery, supports infrastructure operations, facilitates problem resolution, and enhances customer satisfaction and experience.Role Accountability IT operations manager:<ol><li>This is a critical position and takes care of Service Delivery Management &amp; Service Operations Processes.</li><li>Handling Critical Incident, Problem, change and even management operations on a day-to-day basis. This is most critical Action to ensure that the availability of the Mission critical application is maintained as per Agreed SLAs and ensure no/minimal disruptions to business</li><li>Manage a team of outsourced partners to ensure that the L1/L2 tasks for the managed applications are running smoothly and SLAs for the service delivery operations are maintained. Ensure enhancements and bug fixes are done for the existing applications and work on setting up new applications via completed app/partner onboarding life cycle.</li><li>Ensure 24*7*365 monitoring HUB is running and any proactive incidents/alerts are handled timely as per agreements.</li><li>Oversee and coordinate the delivery of IT services across various departments to ensure alignment with business needs and objectives.</li><li>Monitor service levels to ensure compliance with established service level agreements (SLAs).</li><li>Manage the incident lifecycle, ensuring timely identification, classification, and resolution of incidents to minimize impact on business operations.</li><li>Act as a point of contact for customers during incidents, providing updates and communication regarding status and resolution efforts.</li><li>Identify recurring issues and conduct root cause analysis to develop solutions that prevent future incidents.</li><li>Support the change management process by assessing impacts, risks, and ensuring proper documentation for system and service changes.</li><li>Process and fulfill service requests from users, ensuring timely delivery of IT services and products, such as software installations or access changes.</li><li>Maintain clear communication with customers regarding the status of their service requests.</li><li>Monitor and report on service performance against agreed-upon SLAs, identifying areas for improvement.</li><li>Collaborate with teams to develop and implement strategies to enhance service delivery and meet SLA targets.</li><li>Provide exceptional customer service by responding to inquiries, offering guidance, and addressing concerns regarding IT services and support.</li><li>Communicate effectively with stakeholders, providing updates on service delivery issues, performance metrics, and ongoing improvements.</li><li>Prepare regular reports on incidents, service requests, and service performance for management review.</li><li>Identify opportunities for process enhancements to improve service delivery efficiency and effectiveness.</li><li>Implement best practices in service management and encourage a culture of continuous improvement within the team</li><li>Provide training and support to team members and other staff on service management processes and tools.</li><li>Stay informed about industry trends, best practices, and emerging technologies to enhance personal and team capability.</li><li>Work closely with IT operations and application teams to ensure seamless integration of services and resolve technical issues.</li><li>Foster collaboration among cross-functional teams to drive successful outcomes in service delivery.</li><li>Utilize service management tools and technologies for incident tracking, service request fulfillment, and performance monitoring.</li><li>Participate in the evaluation and implementation of new tools that enhance service management capabilities.</li></ol>Measures of Success <ol><li>Run the IT operations with Proactive and AI ops driven approach.</li><li>Ensure Smooth functioning of day to day BAU activities.</li></ol>Technical Skills / Experience / CertificationsITIL v3, Service management admin experienceCompetencies critical to the role<ol><li>Technical Proficiency: Strong understanding of IT service management frameworks (e.g., ITIL) and relevant technologies.</li><li>Problem-Solving Skills: Ability to analyze issues, identify root causes, and implement effective solutions.</li><li>Communication Skills: Excellent verbal and written communication for interacting with stakeholders and providing updates.</li><li>Commitment to delivering high-quality service and enhancing customer satisfaction.</li><li>Collaboration: Ability to work effectively within teams and foster relationships across departments for seamless service delivery.</li></ol>Qualification Beach or equivalent from reputed institutionPreferred IndustryBFSI/NBFC<h4>Experience Level</h4>Mid Level

Assistant Manager Operations

Senior Executive - Customer Services, SMEAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for serving customers across multiple channels as a single point of contact ( Email/ Voice/ Chat etc) as an OMNI-channel specialist, part of Super Premium team in customer services specializing in managing relationship of HNI / Premium/ VVIP customers. Role Accountability <ol><li>Provide servicing to customers across channels (Email/ Voice/ Chat etc.), ensuring optimum service levels to enhance customer experience</li><li>Ensure minimal repeated errors on Escalations and EWS(Early Warning System) cases by working closely with Quality and training team</li><li>Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process </li><li>Ensure maintenance of TAT of resolution across sub-processes</li><li>Perform process documentation and compliance adherence</li></ol>Measures of Success <ol><li>FRT(First Response Time) Rate</li><li>Real time Resolution rate                                                                                                       </li><li>CSAT</li><li>Productivity and accuracy</li><li>Adherence to Process TATs</li><li>Zero Avoidable Escalation                 </li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Experience of handling VIP/ Premium customers in service delivery</li></ol>Competencies critical to the role<ol><li>Stakeholder Management</li><li>Problem Solving</li><li>Detail Orientation</li><li>Analytical ability</li></ol>Qualification Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Senior Level

Senior Customer Services Executive

Assistant Vice President - Portfolio Manager, collection TelecallingAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders &amp; Tele calling Agents.Role Accountability <ol><li>Formulate strategies for low performing segments/markets and implement the same with vendor sites </li><li>Guide vendors to design a competitive incentive plan to ensure performance improvement</li><li>Review Portfolio both Qualitatively &amp; Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams </li><li>Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof</li><li>Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances</li><li>Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required</li><li>Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners</li><li>Review all vendor productivity metrics to ensure accuracy in vendor payouts</li><li>Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites</li><li>Ensure necessary training /certifications for tele calling staff in line with compliance requirements</li><li>Ensure adherence to cost targets in tele collections operations</li><li>Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner</li><li>Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities</li><li>Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites</li><li>Ensure necessary training /certifications for tele calling staff in line with compliance requirements</li></ol>Measures of Success <ol><li>Flow rates as per MOU (into X to 150)</li><li>Money collected</li><li>Settlement Loss</li><li>FTE/NFTE productivity</li><li>PLI Penetration</li><li>Tele Retention Rate</li><li>FTE/NFTE training coverage</li><li>Budget adherence in tele calling operations</li><li>Customer complaints volume</li><li>Cost reduction as per MOU</li><li>Vendor SLA Adherence</li><li>No adverse observations in internal/external audits</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Credit Card knowledge along with good understanding of Collection Processes</li><li>Knowledge of dialer strategies</li><li>Experience of managing large distributed vendor teams</li></ol>Competencies critical to the role<ol><li>Stakeholder Management</li><li>Result Orientation</li><li>Analytical Ability</li><li>Process Orientation</li><li>Market Awareness</li><li>Problem Solving Skills</li></ol>Qualification Post-Graduate / Graduate Degree in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Executive Level

Financial Advisor

Senior Manager - Regional Sales, POS & CBSFAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeRSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads originating from various digital journeys. The team span under this role would be a group of ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back-end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front-line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required. Role Accountability MOU Achievement<ol><li>Deliver new accounts</li><li>Responsible for sales of Premium Cards with segmented focus to build up portfolio</li><li>Cross-sell of various Insurance products</li><li>Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization</li><li>Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle</li><li>Drive full digital journey penetration in sourcing including digital KYC</li><li>Close monitoring of Sourcing Mix, Right product to be sold as per business directives</li><li>Responsible for driving a team of FTEs to achieve their KRAs </li></ol>Sales Distribution Point Management - Organized, Unorganized<ol><li>Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem</li><li>Quality of man power (grooming standards) has to be as per the requirement of the Point of Sale </li><li>Ensure diligent daily visit report (DVR) upload by ASMs in system; better engagement with NFTE</li><li>Regular Visits to meet Cobrand Partners across products to improvise partner alignment to boost sales </li><li>Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and unorganized channels</li><li>Review high cost, low productivity paid distribution points; evaluate timely closure to save cost</li><li>Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues </li></ol>Tele Sales Centers<ol><li>RSM managing a call center has prime responsibility to operate at high productivity, up-stream operational efficiency and high customer satisfaction</li><li>Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximized output</li><li>Data allocation happens on Dialer (predictive, preview) and manual dials</li><li>Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity</li><li>Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity</li><li>Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level</li><li>Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team</li><li>Regular training interventions to be done, this will help zero mis-selling by the agent - building customer trust on the phones is critical</li><li>Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales &amp; LG</li><li>Maintain high standards of Governance Model in the centers to ensure no lapses on company's policies &amp; procedures</li></ol>LG Management<ol><li>Fulfillment to be prioritized within TAT via E-VKYC, helps the partner get confidence &amp; high trust</li><li>Liase with LG RMs for enhancing productivity and output from all LGs </li></ol>Operations<ol><li>Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels</li><li>Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels</li><li>Supervision Inflow, Processing, &amp; Dispatch of Applications</li><li>Drive premium upsell from all backend shops to meet premium &amp; 3k/5k targets</li><li>Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel</li><li>Liaison with Ops team for Capturing &amp; processing of Applications</li><li>Supervision on RTB level by ensuring the team is reviewed consistently </li><li>Inculcate the habit in team members to regularly analyse the declines &amp; restart opportunities that exists</li><li>Manage fulfilment team of Lead Coordinators, Doc boys for all Non-CAF locations for desired output 
 <ol><li>Handholding &amp; grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review</li></ol></li></ol>Team Management<ol><li>Motivating ASM’s to achieve their goals along with imparting adequate process and product knowledge</li><li>Monitoring NFTE teams performance &amp; getting desired productivity</li><li>Encouraging competition &amp; Higher Goal Setting. Facilitating the same through Training, Coaching &amp; leading by example</li><li>Exhibit strong team work and boundary less behavior while working with cross-functional teams</li><li>Driving team connect/review &amp; training with regular and extensive travel in a widespread territory</li><li>Educating Team of Company Policies, Compliance Guidelines, DOs &amp; DONTs on Regular Intervals</li></ol>Manpower Planning &amp; PSA Management<ol><li>Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non-Sourcing</li><li>Engaging with the PSA and WE team spocs for continuous hiring process</li><li>Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity</li><li>Management of Expenses of PSA Offices through coordination with PSA &amp; WE Department</li><li>Validation of Cost &amp; Ensuring Timely Payments Post Approvals</li><li>Reimbursement Management &amp; Incentive Validation of NFTEs</li></ol>Training<ol><li>Management of trainers in Coordination with Area training Managers</li><li>Ensure Regular NHOs/Refreshers &amp; Product based Training for increasing Productivity</li></ol>Driving Key Initiatives &amp; Projects of the Company<ol><li>Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings</li><li>RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost</li><li>Regular identification of cost saves opportunities and action, review consolidation for optimized cost benefit output</li></ol>Adherence to Compliance<ol><li>To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams</li></ol>Measures of Success <ol><li>Achievement Of MOU Goals</li><li>New Accounts</li><li>Premium Accounts</li><li>Insurance Cross-Sell</li><li>COA</li><li>4MOB Attrition %</li><li>Digital Sourcing</li><li>Team target achievement</li><li>% of ASMs achieving their goals</li><li>% Conversion Of leads</li><li>Inward to Soft approved % of all channels</li><li>Stake Holder Management</li><li>Close collaboration with WE, Operations, FCU, IT &amp; Marketing teams</li><li>VOC From Partners across formats of operations</li><li>Complaints resolution</li><li>Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT</li><li>Compliance</li><li>Ensure sales compliance guidelines @ PSA level are adhered to</li></ol>Technical Skills / Experience / CertificationsNACompetencies critical to the roleSales Management, Team Handling, Relationship Management, Analytical skillsQualification Graduate/PG (Preferably) from any recognized and reputed institutePreferred IndustryBFSI/Telecom/Any retail sales FMCG, CD etc.<h4>Experience Level</h4>Senior Level

Regional Sales Manager (B2B)

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Channel Manager

Equity Dealer

Assistant Manager Operations

Senior Customer Services Executive

Financial Advisor

Regional Sales Manager (B2B)