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Senior Manager - Insurance Product & OperationsAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for all product-related deliverables for insurance and cross-sell vertical.Role Accountability <ol><li>Manage Budgeting &amp; Planning for Insurance business plan including renewal portfolio and Track and report performance parameters</li><li>Create business MoU, track and drive actual performance against MoU and manage Cost budget allocations &amp; reporting</li><li>Ensure delivering renewal income from assigned Insurance portfolio. Ensure renewal persistency MOU % is met and achievement of renewal premium target for all partners</li><li>Formulate strategy to achieve maximum renewal persistency for each portfolio and maintain year wise renewal persistency</li><li>Identify new area of partnerships, filter best suitable partners, roll out RFP, Presentation by shortlisted partners, Scoring &amp; closure of partner basis the pre-defined criteria and onboarding of new partner, formulations business plan and launch plan &amp; delivery of planned business</li><li>Lead New product introduction/launch for insurance &amp; cross-sell by periodic competition mapping, identify new products &amp; distribution channels, analyze the CBA, prepare &amp; get "NPI Committee" approvals and Formulate business plan for launch &amp; deliver on new product business plan</li><li>Ensure regulatory compliance adherence, reporting, monitoring &amp; exception highlighting and manage respective regulatory &amp; internal audits. </li><li>Manage any certification requirement i.e. "Specified Person/Auth. Verifier"  for distribution for Insurance New business and complete enrollment i.e. training, certification &amp; renewals of SPs. Manage all regulatory requirements with respect to "Specified Persons"</li><li>Manage all relevant regulator audits for portfolio. Responsible for compliance of all tasks mandated by regulator, updating the completion status on Internal Compliance Portal</li><li>Provide complete support to Insurance sales team with POS engagement activities. Run R&amp;R programs, contests for NFTE, training, Insurance contest for card sales FTEs</li><li>Drive alternate sourcing channel for insurance business. Online Sales - Develop co-branded portals/website, drive lead generation campaigns, social media campaigns, Email &amp; SMS campaigns</li><li>Evaluate and develop new insurance/ service assistance products and prepare NPI "New Product Introduction" pitch, market research, Competition mapping, work with partners for customization. Get sanctioned from NPI approval committee</li><li>Ensure process documentation and compliance adherence</li></ol>Measures of Success <ol><li>New business and renewal business of assigned portfolio</li><li>No adverse observation in internal / external audits</li><li>Quality parameters within defined norms</li><li>New product introduction, Alternate channel sourcing.</li><li>New enrollment of Specified Persons</li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Product Management</li><li>P&amp;L Management</li><li>Portfolio management of insurance/assistance services</li><li>New Product launch and management</li><li>Digital Cross-sell</li><li>In-depth understanding of all regulatory guidelines applicable to corporate agency business (IRDAI/TRAI/RBI etc.)</li><li>Knowledge of regulatory environment in Financial/Insurance industry</li><li>Experience of managing audit requirements and observations</li></ol>Competencies critical to the role<ol><li>Stakeholder Management</li><li>Teamwork and collaboration</li><li>Analytical ability</li><li>High impact Communication</li></ol>Qualification MBA/PGDBM or Graduate in any disciplinePreferred IndustryBFSI<h4>Experience Level</h4>Senior Level

Insurance Operations Manager

Executive - Customer Services, T1 ServiceAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints &amp; queries as per agreed SLAs.Role Accountability <ol><li>Provide servicing to customers  ensuring optimum service levels to enhance customer experience</li><li>Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures</li><li>Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations</li><li>Ensure maintenance of TAT of resolution across sub-processes         </li><li>Ensure process documentation and compliance adherence</li></ol>Measures of Success <ol><li>FRT(First Response Time) Rate </li><li>Real time resolution rate</li><li>Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation                                    </li><li>Process Improvement through RPA</li><li>Schedule adherence </li><li>AHT &amp; Productivity </li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsKnowledge of customer service processesCompetencies critical to the role<ol><li>Stakeholder Management </li><li>Problem Solving</li><li>Process Orientation</li><li>Detail Orientation</li></ol>Qualification Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Executive Level

Customer Service Executive

Manager - Area Sales, POS & CBSFAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeArea Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability <ol><li>Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE &amp; operations resources</li><li>Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization</li><li>Manage open market distribution points along with cobrand tie-up's and ensure cost viable delivery</li><li>Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance</li><li>Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition</li><li>Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization &amp; the vendor</li><li>Drive right sourcing mix in both field and tele setup's focusing on new to business customer acqusition for maximised spends,growth</li><li>Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application</li><li>Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output</li><li>Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer</li><li>Control early card attrition and keep it under desired levels of the organization</li><li>Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies</li><li>Realtime processing, fulfilment &amp; processing of digital-led applications for improvised customer experience</li><li>Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization</li><li>Frequent field &amp; location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect</li></ol>Measures of Success<ol><li>Achievement Of MOU Goals</li><li>New Accounts</li><li>Premium Accounts</li><li>Insurance Cross-Sell</li><li>COA</li><li>4 MOB Attrition %</li><li>Digital Sourcing</li><li>% Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc &amp; With doc portfolios</li><li>Stake Holder Management: Close collaboration with WE, Operations, FCU, IT &amp; Marketing teams</li><li>VOC From Partners across formats of operations</li><li>Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT</li><li>Compliance: Ensure sales compliance guidelines @ PSA level are adhered to</li></ol>Technical Skills / Experience / CertificationsNACompetencies critical to the roleSales Management, Team Handling, Relationship Management, Analytical skillsQualification Graduate/PG (Preferrably) from any recognized and reputed InstitutePreferred IndustryBFSI/Telecom/Any retail sales FMCG, CD etc.<h4>Experience Level</h4>Mid Level

Area Sales Manager

Senior Manager - Model Risk AnalystAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose The role is responsible for developing and maintaining model risk policies and manage the model governance processes as per the policy on enterprise models.Role Accountability <ol><li>Develop and manage/upgrade model risk policies and governance</li><li>Review and approve new models, for their conceptual soundness, data integrity and output analysis</li><li>Liase with internal stakeholders to communicate model breach, data requirements, understanding gaps etc. </li><li>Manage and handle queries from external or internal auditors relating to model governance.</li><li>Responsible for independent periodic review of the models </li><li>Liase with external vendors for periodic and detailed model validation</li><li>Work with external vendors to evaluate new products related to model monitoring</li></ol>Measures of Success 1. Create and maintain model inventory for the organization2. Create and maintain model renewal and validation3. Ensure resolution on model breaches (if any)4. Ensure proper documentation of risk review of the new modelTechnical Skills / Experience / Certifications <ol><li>Good knowledge of SAS,SQL, Python, MS Office, BI tools etc. </li><li>Ability to understand all credit card related data elements </li><li>Ability to work in a distributed data storage environment</li><li>Strong understanding of modelling concepts and model validation as a line of defense</li></ol>Competencies critical to the role<ol><li>Self-driven, able to work in teams or independently.</li><li>Strong attention to detail and ability to notice discrepancies.</li><li>Deep understanding of modeling techniques including ML models.</li><li>Ability to prepare and present information in a structured manner. </li><li>Ability to work with senior management and present insights and analysis.</li><li>Strong problem-solving skills</li></ol>Qualification Graduation / Master’s degree in economics, statistics, operations research, mathematics, engineering, business, or related field with a strong quantitative emphasis.Preferred IndustryBFSI<h4>Experience Level</h4>Senior Level

Chief Risk Management Officer

Senior Executive - Retention & Activation, Sales Servicing-Non VoiceAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints &amp; queries as per agreed SLAs.Role Accountability <ol><li>Provide servicing to customers  ensuring optimum service levels to enhance customer experience</li><li>Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures</li><li>Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations</li><li>Ensure maintenance of TAT of resolution across sub-processes         </li><li>Ensure process documentation and compliance adherence</li></ol>Measures of Success <ol><li>FRT(First Response Time) Rate </li><li>Real time resolution rate</li><li>Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation                                    </li><li>Process Improvement through RPA</li><li>Schedule adherence </li><li>AHT &amp; Productivity </li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsKnowledge of customer service processesCompetencies critical to the role<ol><li>Stakeholder Management </li><li>Problem Solving</li><li>Process Orientation</li><li>Detail Orientation</li></ol>Qualification Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Senior Level

Senior Executive

Assistant Manager - Area SalesAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Heal th Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role PurposeResponsible for sales of various SBI Card products in an assigned geography, usually 2-5 regions comprising of 80-200 branches of an SBI Circle, through a large team of 100-200 NFTEs spread across branches and various other points of sales identified by the bank relationships.Role Accountability <ol><li>Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives</li><li>Maintain good working relationships at local level with stakeholders across SBI, SBI JVs and Associates &amp; Multiple Partner banks by addressing concerns &amp; providing priority service</li><li>Drive execution of special segment/product/program focused campaigns in assigned geography</li><li>Assess manpower requirements in assigned geography considering MOU &amp; budgets and work with workforce effectiveness to ensure adequate staffing levels across assigned geography</li><li>Responsible for hiring and performance management of NFTEs in assigned area</li><li>Ensure regular NHOs/Refreshers &amp; Product based Trainings for the team to enhance productivity</li><li>Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings</li><li>Attend Region/Module P Reviews &amp; share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders</li><li>Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared </li><li>Conduct periodic service camps in upcountry markets in coordination with CS department to reinforce customer &amp; Stakeholder Confidence</li><li>Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, &amp; Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities</li><li>Drive adoption of New Digital Initiatives in assigned areas by ensuring timely knowledge cascade and requisite trainings for the staff</li><li>Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department &amp; reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups</li><li>Drive periodic team connects/reviews cadence, conducting regular visits to Local Offices of Partner Banks to ensure the same</li><li>Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules &amp; Networks)</li><li>Manage PSA relationships, premises and associated costs along with relevant SOPs</li><li>Ensure team members and internal processes comply with all regulatory and business compliance guidelines</li></ol>Measures of Success <ol><li>MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing %</li><li>Shikhar /Pratham Leads Conversion %</li><li>Voice of Customers</li><li>Process adherence as per MOU</li><li>Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks</li></ol>Technical Skills / Experience / Certifications<ol><li>Awareness of credit card industry landscape</li><li>Understanding of P&amp;L and impact of various metrics/parameters on the bottom-line</li></ol>Competencies critical to the role<ol><li>People Management</li><li>Planning &amp; Organizing</li><li>Customer Orientation</li><li>Relationship Management</li><li>Result Orientation</li></ol>Qualification Graduate in any discipline, post graduate preferredPreferred IndustryBFSI/Telecom/Any retail sales FMCG, CD etc<h4>Experience Level</h4>Mid Level

Area Sales Manager (B2C)

Senior Executive - Dialer Support AnalystAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for operationalizing dialer strategies for Inhouse &amp; vendor locations by effective monitoring of floor operations &amp; productivity metrics.Role Accountability <ol><li>Scrub callable inventory from the Vision+ Dialer extract/CRM Dump.</li><li>Control dialer builds, refreshing tables, monitor floor operations for dialer performance and work with operations to optimize calling the best accounts at the best time.</li><li>Create table definition, dialer extract, disposition, route access, agent ID creation and mapping, services, time zone, etc.</li><li>Serve as a contact point for system questions, assess business needs, deployment of and problems to ensure that management is informed of functionality issues that arise.</li><li>Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns.</li><li>Ensure timely preparation of MIS/Business reports.</li><li>Incorporate changes in MIS/processes suggested by stakeholders.</li><li>Recommend improvement opportunities based on trend analysis and observations.</li><li>Perform true caller cleanup activity for in-house and vendor sites as per agreed frequency.</li><li>Ensure weekly updating of DID flashing number for in-house and vendor sites.</li><li>Maintain daily calling status and contact database of all portfolios for various processes like NRD exclusion, portfolio account level reports.</li><li>Share best practices on dialer contact strategy to the DSAs on vendor site in alignment with business goals.</li></ol>Measures of Success <ol><li>Portfolio Targets (PEN, Connect Rate, Contact Rate etc.)</li><li>Agent Productivity</li><li>Timely &amp; accurate MIS/business reporting</li><li>Vendor SLA adherence</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Knowledge of outbound Call center and collection process</li><li>Knowledge of dialer strategies &amp; systems</li><li>Advance knowledge of MS Excel and Access</li></ol>Competencies critical to the role<ol><li>Analytical Ability</li><li>Planning &amp; Organizing</li><li>Result Orientation</li><li>Process Orientation</li></ol>Qualification Graduate in any discipline from a  recognized Institute/UniversityPreferred IndustryPreferred Exposure to dialer platform and WFM tools<h4>Experience Level</h4>Senior Level

Call Quality Analyst

Associate - FalconAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.Role Accountability Fraud Prevention, Detection, Monitoring &amp; Compliance:<ol><li>Analyze applications/transactions for patterns to unearth frauds &amp; make decisions / judgements to approve/decline the applications or block / unblock cards</li><li>Communicate with the applicant / customer to understand the patterns &amp; make judgments to approve/decline the applications or block / unblock cards</li><li>Report/Share Fraud Modus Operandi observed with the analytics team &amp; management for early detection &amp; prevention of frauds  through appropriate rule coding</li><li>Ensure adherence to regulatory compliance on KYC and transaction monitoring</li><li>Fraud awareness to customers to safeguard them against potential fraud threats</li><li>Action suspected fraud alerts while delivering the best levels of customer experience</li></ol>Process Excellence:<ol><li>Ensure application and transaction fraud alert decisioning for low/ medium risk cases</li><li>Ensure adherence to process SOPs &amp; customer contact policies</li></ol>Measures of Success <ol><li>Productivity (No. of cases decisioned in a day) as per MOU</li><li>Fraud Decisioning Accuracy </li><li>Fraud Catch Rate</li><li>False Positive Rate</li><li>Fraud trends highlighted and process improvement opportunities suggested</li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI</li><li>Experience of documenting case facts</li></ol>Competencies critical to the role<ol><li>Analytical Ability and Problem Solving</li><li>Decisiveness</li><li>Listening skills</li><li>Process Orientation</li></ol>Qualification Graduate in any discipline from a reputed and recognized institute / UniversityPreferred IndustryBanking / Financial Services / E-Commerce / Fintech's / Telecom / Insurance<h4>Experience Level</h4>Mid Level

Verification Specialist

Manager - Talent AcquisitionAbout the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for designing and executing effective hiring strategies, building a strong employer brand and ensuring seamless candidate experience.Role Accountability <ol><li>Develop and implement talent acquisition strategies aligned with business goals</li><li>Manage full-cycle of hiring for all roles, from sourcing to onboarding</li><li>Lead employer branding initiatives to attract high-quality candidates</li><li>Collaborate with department heads to discuss hiring needs and conduct periodic reviews</li><li>Utilize data and metrics to optimize recruitment processes</li><li>Oversee and mentor a team of recruiters and coordinators</li><li>Ensure process compliance with internal policies</li><li>Organize and attend job fairs, campus drives, and networking events</li><li>Closure of Background verification for all new hires as per approved guidelines</li><li>Identify system improvement in hiring module / enhancement opportunities and drive implementation of the same</li><li>Develop and disseminate MIS/dashboards as per business requirements</li><li>Vendor management including empanelment, billing, renewals, etc.</li></ol>Measures of Success <ol><li>Closure of positions within TAT</li><li>BGV closure as per TAT</li><li>Diversity &amp; PWD Hiring</li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>In-depth experience in recruitment</li><li>Strong knowledge of digitized Hiring modules/HRIS systems</li></ol>Competencies critical to the role<ol><li>Negotiation skills</li><li>Stakeholder Management</li><li>Verbal and written communication</li><li>Process Orientation</li></ol>Qualification Master’s degree in HR, Business Administration, or related field.Preferred IndustryBFSI<h4>Experience Level</h4>Mid Level

Talent Acquisition Specialist

Assistant Manager - Agency Management, Collection Field NorthAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.Role Accountability <ol><li>Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers</li><li>Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR</li><li>Ensure various critical segments as defined by business are reviewed and performance is driven on them </li><li>Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value</li><li>Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers</li><li>Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines </li><li>Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies</li><li>Ensure 100% data security using secured data transfer modes and data purging as per policy</li><li>Ensure all customer complaints received are closed within time frame</li><li>Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating</li><li>Ensure agencies raise invoices timely</li><li>Monitor NFTE ACR CAPE as per the collection strategy</li></ol>Measures of Success <ol><li>Portfolio Coverage</li><li>Resolution Rate</li><li>Normalization/Roll back Rate</li><li>Settlement waiver rate</li><li>Absolute Recovery</li><li>Rupee collected</li><li>NFTE CAPE</li><li>DRA certification of NFTEs</li><li>Absolute Customer Complaints</li><li>Absolute audit observations</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsCredit Card knowledge along with good understanding of Collection ProcessesCompetencies critical to the role<ol><li>Analytical Ability</li><li>Stakeholder Management</li><li>Problem Solving</li><li>Result Orientation</li><li>Process Orientation</li></ol>Qualification Post-Graduate / Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Mid Level

Agency Manager

Manager - Agency Management, Recoveries SouthAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.Role Accountability <ol><li>Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers</li><li>Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR</li><li>Ensure various critical segments as defined by business are reviewed and performance is driven on them </li><li>Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value</li><li>Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers</li><li>Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines </li><li>Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies</li><li>Ensure 100% data security using secured data transfer modes and data purging as per policy</li><li>Ensure all customer complaints received are closed within time frame</li><li>Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating</li><li>Ensure agencies raise invoices timely</li><li>Monitor NFTE ACR CAPE as per the collection strategy</li></ol>Measures of Success <ol><li>Portfolio Coverage</li><li>Resolution Rate</li><li>Normalization/Roll back Rate</li><li>Settlement waiver rate</li><li>Absolute Recovery</li><li>Rupee collected</li><li>NFTE CAPE</li><li>DRA certification of NFTEs</li><li>Absolute Customer Complaints</li><li>Absolute audit observations</li><li>Process adherence as per MOU</li></ol>Technical Skills / Experience / CertificationsCredit Card knowledge along with good understanding of Collection ProcessesCompetencies critical to the role<ol><li>Analytical Ability</li><li>Stakeholder Management</li><li>Problem Solving</li><li>Result Orientation</li><li>Process Orientation</li></ol>Qualification Post-Graduate / Graduate in any disciplinePreferred IndustryFSI<h4>Experience Level</h4>Mid Level

Deputy Manager - Operational RiskAbout UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity &amp; inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.What’s in it for YOU<ol><li>SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees</li><li>Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees</li><li>Dynamic, Inclusive and Diverse team culture </li><li>Gender Neutral Policy</li><li>Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits</li><li>Commitment to the overall development of an employee through comprehensive learning &amp; development framework</li></ol>Role Purpose To support in the development of risk assessment programs, review sampling methodologies to recommend necessary changes and assist in development of Operational Risk Management policies and processes for the organization.Role Accountability <ol><li>Provide support in implementation and execution of the Risk and Control Self-Assessment (RCSA) program to support achievement of 2nd Line of Defense responsibilities under the Operational Risk Management Framework which will include testing the design and operating effectiveness of controls</li><li>Assist in identification of process level risk &amp; controls and assess inherent and residual risk profile to create a comprehensive risk register for the organization</li><li>Manage risk library for multiple functions including risks</li><li>Provide support in creation and testing of the agreed control approach</li><li>Participate and conduct workshops for RCSA implementation with respective functions</li><li>Assist in validation of control testing and collation of evidence considered for testing</li><li>Support in testing of design and operating effectiveness of controls for RCSA and assist in closure of gaps identified</li><li>Assist in standardized documentation for RCSA test results</li><li>Support in preparing operational risk &amp; control reports &amp; MIS for executives, senior management, key stakeholders, and risk committees on a timely basis</li><li>Perform ad-hoc projects for ERM lead as required, to support ERM function</li><li>Provide support to implement regulatory and best business practices for effectiveness of ERM function</li><li>Ensure adherence to regular process documentation practices in compliance with the process guidelines</li></ol>Measures of Success <ol><li>Ensure risk library is updated at an organizational level after reviewing policies and procedures</li><li>Validate control test results and review test scripts for accuracy and completeness within agreed timelines</li><li>Conduct Independent control testing with agreed timelines</li><li>Identify process level KRIs</li><li>Support in capturing risks in critical process and then in RCSA within timeframe</li><li>Timely and accurate updation of process documentation</li><li>Process Adherence as per MOU</li></ol>Technical Skills / Experience / Certifications<ol><li>Understanding of Risk Management framework principles, techniques of risk identification, assessment, measurement, and the monitoring</li><li>Ability to understand regulatory circular and requirements to manage compliances, if required, under Enterprise Risk</li></ol>Competencies critical to the role<ol><li>Team Player and ability to operate with tight deadlines</li><li>Strong Communication &amp; Interpersonal Skills with ability to effectively communicate across all levels of an organization and outside company boundaries</li></ol>Qualification Graduation / MBA (Finance) /CA/CFA/CPA/CIAPreferred IndustryBFSI, Any<h4>Experience Level</h4>Mid Level

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Sbi Cards And Payment Services Limited Jobs - 221 Verified Vacancies

Insurance Operations Manager

Customer Service Executive

Area Sales Manager

Chief Risk Management Officer

Senior Executive

Area Sales Manager (B2C)

Call Quality Analyst

Area Sales Manager

Verification Specialist

Talent Acquisition Specialist

Agency Manager

Area Sales Manager

Agency Manager

Chief Risk Management Officer