Software Support Executive

Height8 Technologies

Commerce College Hostel, Ahmedabad

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 2 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 91% candidates in last 9 days

47 applicants

Benefits include: PF, Flexible Working Hours, Health Insurance

Job Description

Job Description

Candidate should be responsible for providing high quality Software support to end business clients.

Should have good grasping of new software solutions and products.

Integration knowledge with API and Identifying Logs.

Coordinating with third party teams for closures of integration.

Able to Overlook Team and provide closure for pending tasks.

Able to Take a Responsibility for the New task.

Should have Good Support Ticket management Skill Good Communication in English and Hindi.

Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same.

Required Candidate profile

  • 1-2 Years of Experience in the field
  • Good Communications skills
  • Understanding Customers queries and having an approach towards solution
  • Support Need to Be Provided Over Phone, Email, Ticketing Solution & Chat
  • Understanding of Windows OS, IIS, SQL is a plus.


Job role

Work location

Swagat Building, CG Road Commerce College Hostel, Ahmedabad

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

Past role/category experience

Customer Support - Operations, Software Project Management, Technology / IT Project Management, Customer Success

Skills

Customer service, MS Excel, Basic Computer, Good Communication Skills, Computer Software, Client interaction

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Height8 Technologies

Address

Swagat Building, CG Road Commerce College Hostel, Ahmedabad

Job posted by Height8 Technologies

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