Customer Service Associate

Delhivery

Bardez

₹16,667 - ₹39,583 monthly

Fixed

16667 - ₹39583

Earning Potential

39,583

Work from Office

Full Time

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

35 applicants

Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, Health Insurance

Job Description

Job Description The Customer Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements and providing best solutions to the business Required Skills and competencies Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely. Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery. Familiarity with customer-relationship management (CRM) software programs Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction. Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand

More about this Customer Service Associate job

Delhivery is aggressively hiring for the job profile of Customer Service Associate at Goa in Saligao locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 16,667 INR and can go up to 39,583 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Goa to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Goa at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 22-May-2024. For more details, download apna app and find Full Time jobs in Goa. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Freshers can apply

Education

12th Pass

English Level

Good (Intermediate / Advanced) English

Skills

MS Excel, Basic Computer, Typing

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - BPO / Voice / Blended

Shift

Day Shift

Interview & address details

Work Location

Pilerne Industrial Estates, Goa, India

Interview mode

Online/Telephonic

Job posted by Delhivery

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