Customer Service Associate
Delhivery
Customer Service Associate
Delhivery
Bardez
₹16,667 - ₹39,583 monthly
Fixed
₹16667 - ₹39583
Earning Potential
₹39,583
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
43 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, Health Insurance
Job Description
Job Description The Customer Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements and providing best solutions to the business Required Skills and competencies Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely. Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery. Familiarity with customer-relationship management (CRM) software programs Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction. Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand
Job role
Work location
Pilerne Industrial Estates, Goa, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
MS Excel, Basic Computer, Typing
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 27 years
Gender
Any gender
Interview details
Interview mode
Online/Telephonic
About company
Name
Delhivery
Address
Pilerne Industrial Estates, Goa, India
Job posted by Delhivery
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