Customer Care Executive

Job Title: Customer Care Executive

Job Purpose

To provide excellent patient service by handling inquiries, guiding patients through hospital processes, and ensuring a smooth and positive patient experience.

Key Responsibilities

•  Attend to patient inquiries phone, and email, providing accurate information about hospital services
•  Book, reschedule, and cancel appointments while ensuring doctor availability and optimal time-slot management
• Check and confirm doctors’ schedules before scheduling appointments to avoid conflicts and delays
• Guide patients on departments, doctors, procedures, and billing processes to ensure a smooth experience
• Address patient concerns, complaints, and feedback promptly with professionalism and empathy
•  Coordinate with doctors, nursing staff, and other departments to ensure seamless patient service delivery
•  Conduct timely follow-ups with patients regarding appointments, reports, and services
•  Maintain high standards of hospitality and ensure a positive patient experience at all touchpoints
•  Assist in collecting patient feedback and support service improvement initiatives
•  Ensure adherence to hospital policies, protocols, and patient confidentiality standards

Job Specifications

Qualification:

• Bachelor’s degree in any field (preferably in Healthcare Management, Hospitality, or related discipline)

Experience:

• 1–3 years of experience in customer care, preferably in hospitals, clinics, or service industry

Required Skills

Technical Skills:

• Basic knowledge of MS Office and hospital management systems/CRM
• Data entry and record management skills

Management Skills:

• Strong organizational and multitasking abilities
• Ability to work in shifts and handle pressure

Communication Skills:

• Excellent communication and interpersonal skills
• Fluency in English and local language (Kannada preferred)
• Polite, empathetic, and patient-focused approach