Customer Support Executive

Namochetana India

Jalahalli, Bengaluru/Bangalore Region

₹18,000 - ₹29,000 monthly*

Fixed

18000 - ₹24000

Average Incentives*

5,000

Earning Potential

29,000

You can earn more incentive if you perform well

Work from Office

Full Time

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

168 applicants

Benefits include: PF

Job Description

Job Description Company: Cimmons



Designation: Customer Support Advisor


About Cimmons:


We are one of the leading BPO, BPM, and Call Center service providers in India, based out of Bangalore. We offer ultimate solutions to our customers, providing everything from marketing to customer care. We understand the challenge of delivering excellent and immediate solutions in today's fast-paced customer support environment. Our well-equipped BPO delivers the best inbound, outbound, blended, and call center services. We have a dedicated workforce working round-the-clock to ensure we provide the best services and maintain our excellent reputation.


Role Overview:


We are seeking dynamic Customer Support Advisors with a BPO background in sales or collections to join our team. In this role, you will be the voice of Cimmons, providing exceptional customer service and support through various communication channels. You will be at the forefront of ensuring customer satisfaction and loyalty.


Responsibilities:

● Handle inbound and outbound customer calls, emails, and chats.

● Address customer inquiries, concerns, and complaints promptly and professionally.

● Provide accurate information regarding Cimmons' products, services, and policies.

● Upsell or cross-sell relevant products or services to customers.

● Maintain accurate records of customer interactions and transactions.

● Collaborate with internal teams to ensure efficient issue resolution.

● Maintain a positive and professional demeanor at all times.

● Go the extra mile to exceed customer expectations.


Qualifications:


● Minimum 2 years of experience in a BPO setting, preferably in sales or collections.

● Bachelor's degree preferred; however, candidates with exceptional experience and strong communication skills who are not graduates will also be considered.

● Excellent communication skills in English and Hindi.

● Strong problem-solving and conflict-resolution abilities.

● Proficient in using customer relationship management (CRM) software.

● Ability to work under pressure and meet deadlines. Shift Details:

● 9:30 AM to 6:30 PM or 10:00 AM to 7:00 PM (subject to change)

● Rotational week off Compensation and Benefits:

● Competitive salary ranging from ₹20,000 to ₹24,000 CTC per month, depending on experience.

● Performance-based incentives.


Interview Location: Cimmons Office 86/3, GOKUL TOWERS, MS Ramaiah Rd, HMR Layout, Gokula Extension, Mathikere, Bengaluru, Karnataka 560054


Link


Thanks and Regards

Nethravathi

HR Specialist

Job role

Work location

86/3, GOKUL TOWERS, MS Ramaiah Rd, HMR Layout, Gokula Extension, Mathikere, Bengaluru, Karnataka 560054 Kg Halli Post office, Bengaluru

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Sales Support & Operations, Customer Support - BPO / Voice / Blended, Sales Management, Banking/Loan Sales, Telesales, Banking Operations

Skills

Customer service, Good Communication Skills, Lead Generation, Negotiation skills, Interpersonal Skills, Upselling, Sales Process Management, Building relationship, Sales analysis, Leadership skills

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Degree/ Specialisation

Any B.Com (Hons.), Any B.Design, Any BBM, Any BCA, Any BE/B.Tech, Any B.A, Any B.A (Hons.), Any Bachelor, Any B.Com, Any BBM (Hons.) (Atleast one)

Age limit

18 - 30 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Bommanahalli, Bengaluru, Karnataka, India

About company

Name

Namochetana India

Address

86/3, GOKUL TOWERS, MS Ramaiah Rd, HMR Layout, Gokula Extension, Mathikere, Bengaluru, Karnataka 560054 Kg Halli Post office, Bengaluru

Job posted by Namochetana India

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