Email Support Executive

• Job ResponsibilitiesHandle customer queries and concerns through email.
• Provide accurate and professional responses to customers.
• Understand customer issues and provide appropriate resolutions.
• Maintain proper records of customer interactions.
• Follow process guidelines, quality standards, and turnaround time.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure good written communication and customer experience.
• Eligibility & RequirementsQualification: Graduation is mandatory.
• Experience: Minimum 6 months of experience in Non-Voice / Email Support is mandatory.
• Language: English + Any 1 Regional Language.
• Good written English and strong comprehension skills.
• Basic computer knowledge and typing skills.
• Good attention to detail.
• Candidates should be comfortable working from the office.
• Job ResponsibilitiesHandle customer calls and understand their queries.
• Provide appropriate information and solutions.
• Resolve customer concerns professionally.
• Maintain accurate customer interaction records.
• Escalate complex cases whenever required.
• Follow customer service and process guidelines.
• Maintain good communication and service quality.
• Eligibility & RequirementsQualification: Graduate / Undergraduate.
• Experience: Freshers and experienced candidates can apply.
• Language: English + Any 2 Regional Languages.
• Good verbal communication skills are mandatory.
• Good listening and customer-handling skills.
• Basic computer knowledge.

Candidates should be comfortable working from the office.