Field Support Engineer (Technical)

Schematonics Research And Development India (Opc) Private Limited

Jaya Nagar, Bengaluru/Bangalore Region

₹14,000 - ₹18,000 monthly*

Fixed

14000 - ₹16000

Average Incentives*

2,000

Earning Potential

18,000

You can earn more incentive if you perform well

Field Job

Full Time

Min. 1 Years

No English Required

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 88% candidates in last 1 days

35 applicants

Job Description

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Should speak Kannada.

Job role

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Past role/category experience

IT Network, Hardware, IT Infrastructure Services, IT Support

Skills

MS Office Suite, Troubleshooting, Network configuration, Camera operations, Configuring computer hardware, System maintenance, Installing operating systems, Software and hardware

English level

No English Required

Age limit

18 - 30 years

Gender

Male

Interview details

Interview mode

In person

Interview address

25, 2nd floor, 8th main road, Byrasandra Main Road,3rd Block East, Jayanagar

About company

Name

Schematonics Research And Development India (Opc) Private Limited

Address

25, 2nd floor, 8th main road, Byrasandra Main Road,3rd Block East, Jayanagar Jayanagara 9th Block, Bengaluru

Job posted by Schematonics Research And Development India (Opc) Private Limited

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