Field Support Executive

Schematonics Research And Development India (Opc) Private Limited

Jaya Nagar, Bengaluru/Bangalore Region

₹16,000 - ₹22,000 monthly*

Fixed

₹16000 - ₹20000

Average Incentives*

₹2,000

Earning Potential

₹22,000

You can earn more incentive if you perform well

Field Job

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 92% candidates in last 1 days

29 applicants

Benefits include: Travel Allowance (TA)

Job Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Should speak Kannada

Job role

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Diploma

Past role/category experience

IT Network, IT Support, Hardware

Skills

MS Office Suite, Troubleshooting, Network configuration, Camera operations, Configuring computer hardware, System maintenance, Installing operating systems, Software and hardware