International Non-Voice Process Agent
Alorica (India) Private Limited
International Non-Voice Process Agent
Alorica (India) Private Limited
Bellandur, Bengaluru/Bangalore Region
₹16,000 - ₹24,000 monthly*
Fixed
₹16000 - ₹22000
Average Incentives*
₹2,000
Earning Potential
₹24,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Urgently hiring
200+ applicants
Job Description
Customer Service International Non-Voice Process
- Provide customer support and resolve customer queries on chat.
- Build credibility and trust with the customers by empathizing with them.
problem in words, proactively understanding their needs and
responding promptly thereby obtaining high quality/ Customer Satisfaction
(CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidates should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required
· The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
· Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
· Should be a quick learner and self-motivated.
Core Competencies
· Pleasant, professional, and courteous personality.
· Excellent Problem Solving and Customer Service Skills
· Ability to think creatively and should have a positive attitude.
· Strong analytical & Interpersonal skills.
Interview details.
i. Assessment
ii. HR Round
iii. Op's Round
Benefits:
i. Transport: Free transportation with door to door pick up and drop facility round the clock.
ii. Life Insurance and Medical Insurance.
iii. Night Shift Allowance + Incentives
Job role
Work location
No 51-64, 5A, A Wing, Block 12, Pritech Park Sez, Suvery, 4, Bellandur, Bengaluru, Karnataka 560103 Bellandur, Bengaluru/Bangalore Region
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Customer service, Good Communication Skills, Chat support, Written communication
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
Interview details
Interview mode
In person
Interview address
No 51-64, 5A, A Wing, Block 12, Pritech Park Sez, Suvery, 4, Bellandur, Bengaluru, Karnataka 560103 Bengaluru/Bangalore Region
About company
Name
Alorica (India) Private Limited
Address
No 51-64, 5A, A Wing, Block 12, Pritech Park Sez, Suvery, 4, Bellandur, Bengaluru, Karnataka 560103 Bellandur, Bengaluru/Bangalore Region
Job posted by Alorica (India) Private Limited
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