Customer Service International Non-Voice Process

• Provide customer support and resolve customer queries on chat.
•  Build credibility and trust with the customers by empathizing with them.

problem in words, proactively understanding their needs and

responding promptly thereby obtaining high quality/ Customer Satisfaction

(CSAT) scores for the work you performed.

• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

·         The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.

·         Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

·         Should be a quick learner and self-motivated.

Core Competencies

·         Pleasant, professional, and courteous personality.

·         Excellent Problem Solving and Customer Service Skills

·         Ability to think creatively and should have a positive attitude.

·         Strong analytical & Interpersonal skills.

Interview details.

i. Assessment

ii. HR Round

iii. Op's Round

Benefits:

i. Transport: Free transportation with door to door pick up and drop facility round the clock.

ii. Life Insurance and Medical Insurance.

iii. Night Shift Allowance + Incentives