Customer Service Manager

Intel Technology India Pvt Ltd


Not disclosed

Work from Office

Full Time

Min. 3 Years

Job Details

Job Description

Customer Business Analyst

Job Details:

Job Description: 

The candidate will be supporting India Channel partners in PC Biz, Data Center Biz & IOT Biz Units business operation responsibilities as below: Overall account owner to customers (include distributors) for end-to-end supply management related to product roadmap, demand, supply, backlog, rebate, inventory, daily customer issues like logistics, etc. Key contact to field, supply team, planner, logistic, credit and finance related to supply request and order fulfillment activities. It also includes working with cross Geo, Country/Territory, cross organization, and other internal stakeholders to drive an effective supply chain model. Drive tactical demand forecast accuracy in alignment with supply, gain visibility to customer data like sales strategies, market conditions, production plan, inventory, consumption, sales out data, competition and provide product mix or supply guidance through customer collaboration to help drive accurate demand signal and maximize business opportunities. Revenue owner who responsible to provide accurate revenue updates in revenue management tool and engage with field and customers for revenue synch up. Utilize and support continuous improvements for system, business process, tool and reports. Influence customers and internal stakeholders to align with SMG business directions to optimize business opportunities to achieve KPI goals. Rebate forecast (i.e. reversal and accrual) and payment/credit note management. Working with internal teams to ensure Customer Data is accurate, compliant and created in within SLA's. In this role you will be expected to act as the Gatekeeper of our Customer Data.


Bachelor degree preferred. Business, Economics or Supply Chain concentrations preferred. 3 to 5+ years related experience Excellent communication and collaboration skills Advanced working knowledge of Excel Ability to synthesize complex data into a clear actionable conclusions A 'can-do' approach and attitude, willingness to take informed risks in order to achieve desired organization and Intel goals Ability to quickly digest problems and drive solutions across a dynamic stakeholder base Innovative and self-directed Flexible and ability to embrace change in a fast paced environment


Job Type:

Experienced Hire


Shift 1 (India)

Primary Location: 

India, Bangalore

Additional Locations:

India, Mumbai, India, New Delhi

Business group:

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust


Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.

Job role

Work location

India, Bangalore


Sales & BD

Role / Category

Sales Support & Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 3 years

About company


Intel Technology India Pvt Ltd

Job posted by Intel Technology India Pvt Ltd

This job has expired

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