Job Description:

• Manage Incoming mails and outbound calls to resolve queries to perfection.

• Identify and assess customers’ needs to achieve satisfaction

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customer.

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers