Senior Collection Officer

Bajaj Finance Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 3 Years

Job Details

Job Description

Deputy Area Manager - Debt Management Services - The Wheels

Job Purpose
• To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
• To ensure the processes and policies are adhered to in the field
Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
• Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
• Tracks daily movement of numbers in accordance with DRR and meeting the area level target
• Monitors target vs achievement, reviews with the RO's regular intervals
• Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
• Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
• Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
• Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
• Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
• Coordinates with inter departments issues and get the solutions within TAT
• Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
• Evaluate team’s weakness and strength and translates the performance to an aspirational level
• Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
• Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly
• Based on future volumes forecasting at the location level, pre-planning of agency business plan
• Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
• Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
• Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
• Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
• Grooming team members to take over the future roles
• Ensuring engagements with team members at regular intervals and keeping the team highly motivated

4.  MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
• Manpower attrition (on roll & off roll)
Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications – Graduate / MBA
b) Work Experience – 3 to 5 years

More about this Senior Collection Officer job

Bajaj Finance Limited is aggressively hiring for the job profile of Senior Collection Officer at undefined in null locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed undefined degree and people who have 3 to 5 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have undefined skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is . For more details, download apna app and find Full Time jobs in undefined. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 3 Years

Job Role

Department

Banking / Insurance / Financial Services

Employment Type

Full Time

Role / Category

Lending Operations

Job posted by Bajaj Finance Limited

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