Job Description

• Take ownership of all AMS support issues in various Java applications as a Support Developer
• Sound knowledge of Java technologies and SQL
• Good understanding of unit testing methodologies
• Excellent analytical skills
• Exceptional communication skills
• Maintain relationships with key project stakeholders, IT, and Business teams to understand application issues
• Resolve incidents reported from application users as per SLA defined for various priorities (P1/P2/P3/P4/P5)
• Work on Business Service Requests for changes needed
• Analyze requirements from Business on minor enhancements and propose solutions within the support scope
• Identify repetitive production issues and investigate for permanent resolutions
• Coordinate with the Development team on various project deployments and knowledge transitions
• Participate in daily and weekly operational meetings with Business and IT support teams
• As a lead, coordinate with all team members offshore to resolve priority issues and avoid business impact
• Able to lead and drive customer meetings on priority issues related to major incidents impacting business

Primary Skill

• JAVA.
• AWS.
• Lambda.

Secondary Skill

• As a lead, coordinate with all team members offshore to resolve priority issues and avoid business impact
• Able to lead and drive customer meetings on priority issues related to major incidents impacting business