Collection Manager
Airtel
Collection Manager
Airtel
Bengaluru/Bangalore
Not disclosed
Work from Office
Full Time
Min. 3 years
Job Details
Job Description
Manager Collections
Key Deliverables
• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
• Effective Management of ARC’s to ensure superior customer experience for pre& post customer
• Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
• Drive High Value Service Experience to increase customer retention and Revenue from these segments
• Drive Rural Service Experience through ASC expansion and ASC engagement & training.
• Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
• Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
• Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points
Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM
Work Experience
• 3-8 years of Collections Experience
Preferably Telecom
Job role
Work location
Bangalore, KK-Bangalore-Divyasree Towers, 55,3rd Floor, Divyasree Towers, Bannerghatta Main Road, BENGALURU, KARNATAKA, India
Department
Sales & BD
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
About company
Name
Airtel
Job posted by Airtel
This job has expired
