Collection Manager

Airtel

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 3 Years

Job Details

Job Description

Manager Collections

Key Deliverables
• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt 
• Effective Management of ARC’s to ensure superior customer experience for pre& post customer 
• Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
• Drive High Value Service Experience to increase customer retention and Revenue from these segments
• Drive Rural Service Experience through ASC expansion and ASC engagement & training.
• Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF  
• Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity  
• Ensure self-care awareness, Vas revenue up sale, GPRs & data  service solution  at touch points  
                   
 Skills Required
• Strong Analytical skills 
• Very high Excel and financial modeling skills
• High process orientation 
• Good communication skills 
• Result - Orientation 
• High negotiation skills

Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM

Work Experience
• 3-8 years of Collections Experience   
Preferably Telecom

Job role

Work location

Bangalore, KK-Bangalore-Divyasree Towers, 55,3rd Floor, Divyasree Towers, Bannerghatta Main Road, BENGALURU, KARNATAKA, India

Department

Sales & BD

Role / Category

Debt Collections / Recovery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

About company

Name

Airtel

Job posted by Airtel

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