Manager, Report Creation and Management –Analytics (Retail)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, Report Creation and Management –Analytics (Retail)
In this role, you will be responsible for overseeing the entire process of report creation, from data collection to analysis and presentation. You will lead a team of analysts and report writers, ensuring that reports are accurate, insightful, and delivered on time.
Your role will involve collaborating with various departments to understand their reporting needs and translating those requirements into actionable insights. Additionally, you will implement and maintain systems for organizing and managing reports efficiently.

Responsibilities
• Responsible for developing and delivering complex financial reports both internally and to our clients.
• Interacting with stakeholders throughout the organization on Data Management Initiatives.
• Producing a high volume of metrics, data, and detailed reports for the clients.
• Delivering consistent and timely talent acquisition reporting to the client’s team to help drive data-based decision making.
• Publishing reports to SQL Server Reporting Services (SSRS) for end-user access.
• Creating reports and data extraction using toad SQL and Microsoft Visual Studio.
• Generated reports through mainframe and/or pc applications utilizing established applications and process to provide daily statistics.
• Assured compliance with required corporate standards, procedures, guidelines, and processes, including audits.
• Developing reports using data visualization tools such as QlikView/Qlik Sense/Tableau.
• Maintaining standard SLA reporting, including changes and updates including automation to standard reports.
• Identifying and quantifying trends for understanding, managing, and improving the production and operational performance.
• Analyzing & optimizing the Daily task reports and preparing weekly reports for the business team.
• Attending the weekly and monthly business meetings with the business teams and stakeholders.
• Owning business and team goals and driving team/process improvements to achieve them by any CI methodology.
• Developed standard project management report to track individual project tickets, providing a summary of time on task and billing hours.
• Handling high level escalations and managing stakeholders’ expectations.
• Monitoring team performance and making sure that any gaps in performance or quality are quickly identified and addressed.
• Attending the weekly and monthly business meetings with the business teams and stakeholders.

Qualifications we seek in you!
Tools and Technology – Added advantage.
• Report Management tools, Microsoft Excel, Power Point, Tableau, Power BI, QlikView/Qlik Sense.
Minimum Qualifications
• Bachelor’s or Master’s in Degree/Bachelors degree/Retail/Operations Management
• Prior retail Operations domain experience.
• Retail or any other industry specific Report management operation tools.

Preferred Qualifications/ Skills
• Risk Identification
• Ability to ask right queries.
• Ability to prioritize and organize own workload.
• Analytical and problem-solving capabilities
• Excellent communication and negotiation skills
• Adaption to new environment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.