Job Description

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows environments
Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues.
Assist end users with their endpoint devices.
Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins )
Knowledge of AV Scan
Serves as a point of escalation for major incidents that are unresolved at the helpdesk level.

Primary Skills

• Remote Desktop Support/Remote Desktop Support

Secondary Skills

• Windows OS