Salon Manager

Job Summary:

We are looking for a responsible and well-organized Salon Manager cum Receptionist who can handle daily salon operations, manage staff, and provide excellent customer service. The ideal candidate should be friendly, professional, and able to multitask efficiently in a fast-paced salon environment.

Key Responsibilities:

Front Desk & Customer Handling:

• Greet clients warmly and ensure a welcoming atmosphere
• Manage appointments (walk-ins, phone calls, WhatsApp bookings)
• Handle billing, payments, and daily cash records
• Answer customer queries about services, pricing, and offers

Salon Operations Management:

• Supervise daily salon activities and ensure smooth workflow
• Coordinate with hairstylists and staff for appointments
• Maintain cleanliness, hygiene, and overall salon standards
• Manage inventory (products, tools, supplies) and reorder when needed

Team Management:

• Monitor staff attendance and performance
• Support and guide team members for better service quality
• Help in hiring and training new staff if required

Sales & Business Growth:

• Promote salon services and retail products
• Upsell services and memberships/packages
• Maintain customer database and follow up for repeat visits

Requirements:

• Minimum 1–3 years experience in salon/spa or customer service role
• Good communication skills (local language + basic English preferred)
• Basic computer knowledge (billing software, Excel, WhatsApp)
• Strong organizational and multitasking ability
• Friendly personality with a professional attitude

Preferred Skills:

• Experience in salon management or front desk handling
• Knowledge of beauty/hair services
• Ability to handle customer complaints calmly