Senior Associate - Data Center Operations

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Associate - Data Center Operations

Responsibilities:

• DC Hands & Feet: Operations and management for the supported systems with hands on experience on physical Datacenter support, operations
• Knowledge on Life cycle management of the hardware and software
• Manage, Configure HPE, Dell Blade and Rack servers and manage and maintenance H/W, Regular check-up of Servers and Storages
• Monitor all software and hardware products and ensure compliance to Data Centre standards and systems.
• Troubleshooting on physical hardware like blades / standalone / chassis / storage
• Firmware upgrade planning, schedule, and execution in coordination with Operation Lead and Staff team
• Faulty part replacement if required.
• Creating case for hardware issues with vendors.
• Vendor Management and Coordination.
• Coordinate for remote Data Centre Location for scheduled maintenance and support.
• Datacenter Emergency Response
• Follow up Auto Generate email from vendor side
• New setup installation based on the scope.
• Networking site cable connectivity
• Change management for planning outage and CAB
• Assist with process improvements and best practices in data centre operations
• Self-driven and able to work independently and work closely with Customer, Ops Leads and Team

Qualifications we seek in you!!!

Minimum qualifications / Skills

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field

Preferred qualifications / Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.