Senior Accounts Payable Analyst - Customer Support Desk

Accounts Payable Accountant 1-Fin

Role: Senior Analyst, Customer Support Desk (APAC/EMEA)

Qualifications:

• Graduate degree (preferably in Finance or Commerce)

Experience:

• Minimum 3+ years of experience in the Accounts Payable domain

Process Knowledge:

• Good working knowledge of Procure-to-Pay (P2P) processes

Core Skills:

• Strong verbal and written communication skills
• Good analytical and problem-solving abilities
• Excellent customer focus and listening skills

To manage operational deliverables and ensure high-quality ticket handling for the Customer Support Desk (CSD). The role focuses on resolving escalations and providing end-to-end query resolution through OSvC and phone support related to Accounts Payable (AP) and T&E/TP processes. The position also contributes to team goals by supporting process optimization and quality improvement initiatives.

• Self-starter with the ability to work independently
• Proactive in identifying issues, performing root cause analysis, and implementing solutions
• Strong collaboration skills; able to work with cross-functional teams and process managers
• Innovative mindset with a focus on continuous process improvement
• Ability to handle escalations and resolve conflicts professionally

• Training capability: Stay updated on process changes and train team members
• Proficiency in MS Excel, Word, and PowerPoint

• Candidates currently at IC0 level with a minimum of 2 years in any S2S process are eligible to apply

Note: All interested candidates must apply through the designated IRCs.

• Support accounting functions including general ledger, accounts payable, fixed assets, and inter-company transactions
• Prepare journal entries, perform account analysis, reconciliation, and reporting
• Manage general ledger activities, including period-end close processes
• Ensure accurate financial reporting to support management decision-making
• Prepare financial statements (P&L, balance sheet, etc.)
• Review and analyze inter-company transactions
• Ensure compliance with internal controls and audit requirements
• Contribute to process improvements and internal procedure development
• Participate in special projects as required