Escalation Desk - Quality Analyst Job Description: ● Responsible for the transaction audits and governance plans at the Escalation Desk wing of Myntra’s contact centre. ● Responsible for listening to calls, monitoring email transactions and accurately measuring the qualitative performance of an escalation desk supervisor. ● Effective feedback need to be shared against the identified opportunities. ● Responsible for the identification of the process gaps if any. ● Work along with the stakeholders to improve the interaction quality and customer experience. ● Leading initiatives towards the process improvement and error reduction. ● Other activities in this role involve call barging, feedback and coaching, preparing inferance reports, conducting training need analysis, effectively contribute in process improvement plans, leading and participating in calibrations. Requirements ● Should be a graduate. ● Should have strong interpersonal skills & stakeholder management skills ● Should have good analytical skill and should be good at Microsoft excel. ● Excellent written and verbal communication in English & excellent verbal communication in Hindi. ● Should have at least 1 year of work experience at ‘Escalations Desk’ as a quality analyst. ● Six sigma green belt certification will be an added advantage.

More about this Call Quality Analyst job

ETM is aggressively hiring for the job profile of Call Quality Analyst at Bengaluru in Bengaluru locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9.00 AM to 6.00PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Sep-2021. For more details, download apna app and find jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!