Call Quality Analyst

5 Openings
Miles Education
Koramangala
5,000 - 15,000 per month (Fixed + incentives)
Full-time
20+ people interested in this job
Posted on : 5 days ago
Expires on : 07-Oct-2022

Job Details

Education
Graduate (Bachelor Degree)
English Level
Good English
Experience
Min. 1 Years
Gender
Both
Address
Mantri Avenue, KHB Games Village, Koramangala, Bengaluru, Karnataka 560047, India, Karnataka - 560001

Job Description

Responsibilities: Call Monitoring II Call Auditing II QA • Auditing the required number of calls and giving accurate feedback • Provide data inputs to internal stakeholders • Collaborate with internal teams to identify gaps and areas for improvement opportunities - We're looking for experienced Quality Analyst for our team. - You should ideally have 1-4 years of relevant experience Your job responsibilities will include (but aren't limited to) : - Listening sales calls to ensure excellent customer service and effective product presentation - Monitor operators product knowledge, ability to handle objections and call closure - Uses a quality monitoring system to compile and track performance at team and individual level. - Prepare quality reports - Work on Continual process improvement therefore set new process in order to ensure customer satisfaction and internal smooth process - Coordinates and facilitates call calibration sessions for the sales team - Provides actionable data to various internal support groups as needed - Perform PIP calibration sessions Desired Candidate Profile Candidate Requirements: - Minimum 1-4 years' experience Into QA Role - Voice - Excellent verbal, written and interpersonal communication skills. - Effective listening and comprehension ability is must • Prepare and analyze internal and external quality reports for management staff review

More about this Call Quality Analyst job

Miles Education is aggressively hiring for the job profile of Call Quality Analyst for 5 open positions at Bengaluru in Koramangala locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 5,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 07-Oct-2022. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!

Know someone who will be fit for this job?

Other Call Quality Analyst Jobs 👇

Telesales Executive

Furnifra Interiors and Furniture

Ms Ramaiah Hospital New Bel Road
2 Openings
Graduate
Freshers can apply
₹8,000 - ₹12,000

Call Centre BPO Executive

Blessing Foundation

Indiranagara
100 Openings
12th Pass
Freshers can apply
₹15,000 - ₹50,000

Customer Care Executive

Hire Wings Private Limited

Madiwala
19 Openings
12th Pass
Freshers can apply
₹15,000 - ₹23,000

International Voice Process Agent

Fortuco Resource Solutions Private Limited

Varthuru
200 Openings
Graduate
Min. 1 Years
₹23,000 - ₹25,000

Customer Support Executive

Excelr Solutions

Btm Layout
2 Openings
Graduate
Freshers can apply
₹15,000 - ₹29,000

Customer Care Executive

Connections Direct India

Cunningham Road
100 Openings
10th or Below 10th
Freshers can apply
₹10,000 - ₹16,000

Apply at Top Companies

KM
Kalyani motors pvt Ltd

Kalyani motors pvt Ltd

23 Jobs

CH
CIEL HR

21 Jobs

N
Nobroker

18 Jobs

KR
Kushals Retail Pvt Ltd

Kushals Retail Pvt Ltd

17 Jobs

2 Crore+ Users

50 Lakh+ Jobs

Follow us on social media


© 2022 Apna | All rights reserved.
Apna Circle