HR Service Delivery Analyst

HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs "Provide expertise, advice and guidance to clients/ associates in the area of Employee Lifecycle Management. Is accountable for queue management and work allocation to team. Review team member s cases against quality criteria and internal measures, SLAs, assist in identifying improvement areas and providing Quality Assurance feed back Training new hires and provide refresher training to existing team members" The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? "Provide expertise, advice and guidance to clients/ associates in the area of Employee Lifecycle Management. Is accountable for queue management and work allocation to team. Review team member s cases against quality criteria and internal measures, SLAs, assist in identifying improvement areas and providing Quality Assurance feed back Training new hires and provide refresher training to existing team members" "Provide expertise, advice and guidance to clients/ associates in the area of Employee Lifecycle Management. Is accountable for queue management and work allocation to team. Review team member s cases against quality criteria and internal measures, SLAs, assist in identifying improvement areas and providing Quality Assurance feed back Training new hires and provide refresher training to existing team members"
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts