IT Service Management (ITSM) Manager

IN_Manager_Project/Program Manager_GCC_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary

A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.

Responsibilities:

· Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan, including key milestones, success metrics, and drive progress to achieve project plan within time and budget constraints from concept to launch for US based customers

· Manage end to end implementation project for any of the Marketing Cloud solution

· Ability to lead a team of large pool of Technical Architects and Business/ Technical Consultants.

· Professional demeanor, ability to interact with and lead diverse teams throughout & communicate with client partner, customer success managers, CXOs and Industry lead

· Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Digital Marketing platform to fulfill those needs.

*Mandatory skill sets

· Experience in Digital Marketing cloud solutions

· Experience in Technical Program Management, should be able to drive 15-20 projects in parallel

· Experience working with North American client is mandate and should be able to provide support till 12PM IST (To cater EST and PST customers)

· Experience in Project Management methodologies (PMBOK, PRINCE2) and Scrum methodologies

· Experience working with IT application development projects will be an advantage

· Proven successful project management experience, preferably delivering large enterprise-based applications and solutions.

· Innovative thinker, high attention to detail, and thoroughness

· Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist

· Strong conflict resolution skills

· Superb organizational skills to be able to coordinate complicated projects.

· Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in a international environment

· Proven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems

· Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices

*Preferred skill sets

· Understand and assess scope, critical paths and dependencies for delivering and shipping digital products and facilitate discussions across all functions & stakeholders

· Anticipate bottlenecks, identify, assess, track and mitigate issues, risks and work with team members and management to mitigate and escalate as deemed suitable

· Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs

· Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures, managing monthly/quarterly financial closing and invoicing

· Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations)

· Achieve customer satisfaction through successful deployments of digital solutions

· Compile customer requests and deployment issues, to provide a feedback channel into our core products.

· Work with third-party subcontractors and technology partners as required

· Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice

· Manage weekly resource planning and financial forecast updates

· Contribute to operational best practices by formalizing and/or improving processes and standards

*Years of experience required

Minimum Experience :

· Minimum 8 years of experience plus MBA is required for the role. Overall experience can vary between (8-16) Years

Education Qualification

· Work experience in IT & ITeS/Software product companies preferred

· B.E/B.Tech + MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business AdministrationDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Project Management

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

February 4, 2026

Experience Level

Mid Level