Senior Adobe Workfront Consultant

IN_Senior Associate_Customer Success Manager_GCC_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: In this role, you will serve as a trusted advisor to strategic enterprise customers in North America region, enabling them to derive measurable value from their investments in contracted/active solutions. You will work closely with cross-functional teams to lead solution adoption, strengthen account health, and drive business outcomes through personalized engagement strategies whilst delivering multi-solution engagements, meeting the diverse needs of customers. 

Responsibilities:

• Own the end-to-end customer success lifecycle for strategic accounts, driving customer health, solution adoption, renewals, and growth across solutions. 
• Develop a deep understanding of each customer’s business goals, technical ecosystem, and data architecture to guide meaningful Solution/Product use cases and ROI-driven outcomes. 
• Act as the primary executive contact for customer engagements while also leading technical discussions, discovery sessions, and value realization roadmaps. 
• Define and track success plans with clear milestones and measurable KPIs across multiple stakeholders and business units. 
• Conduct enablement sessions and workshops to drive platform maturity and enhance customer self-sufficiency. 
• Collaborate with Account Executives, Technical Account Managers, Solution Consultants, and Professional Services to ensure a cohesive customer strategy and seamless delivery. 
• Proactively identify account risks and create “get well” plans, while advocating customer 
• needs within internal ecosystem (Product, Engineering, Marketing). 
• Participate in strategic initiatives such as thought leadership, content creation, and best practice sharing to contribute to the evolution of the CSM practice. 
• Drive key performance indicators: Product Adoption, Customer Confirmed Value, Customer satisfaction, Revenue Retention, and Account Growth. 
• Ensure clients fully adopt and realize the value of digital experience solutions on a continuous basis. 
• Act as the primary owner to drive value for ongoing and new initiatives after client acquisition. 
• Increase lifetime value of the Customer through greater advocacy and reference-ability, serving as a customer advocate. 
• Collaborate with peers and leaders from diverse groups within the company such as Sales, Marketing, Product, and Engineering. 
• Produce regular account updates and quarterly business review reports for customer and internal leadership. 
• Keep clients informed about new product releases and relevant features. 

Mandatory skill sets:

• 7–10 years of experience in Customer Success, Business Consulting, or Technical Account Management in the SaaS or MarTech space. 
• Hands-on exposure to Marketing Technologies (MarTech) such as Digital analytics, personalization, CDP, SEO, SEM, email/channel marketing, website production, digital strategy 
• Proven ability to influence C-level executives, drive business transformation, and translate technical capabilities into business value. 
• Familiarity with data modeling, segmentation, identity resolution, and activation concepts across channels. 
• Strong communication, facilitation, and program management skills across complex enterprise environments. 
• Passion for continuous learning, customer-centric innovation, and collaborative problem solving. 

Preferred skill sets:

• Expertise in Adobe Experience Platform (AEP), Real-Time CDP, and Customer Journey Analytics (CJA) or other Adobe certifications is a strong plus. 

Years of experience required:

7 to 10 years

Education qualification:

Bachelor's Degree or higher in Business, Marketing, Engineering or related field. MBA preferred. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Engineering, Bachelor of TechnologyDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Adobe Workfront Work Management Software

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

March 17, 2026

Experience Level

Senior Level