HR Center of Excellence Manager

Manager - HR COE

About the Team
Our Human Resources team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations.
About the Role
As an integral part of the HR CoE Team, this role will be instrumental in elevating Meesho's culture. The role will be at the forefront of identifying and addressing critical challenges that impact the employee experience, implementing innovative policy and process solutions. The role will play a pivotal role in shaping and driving our eNPS and Talent Density charters. This role demands a user-centric mindset, a creative approach to problem-solving, and the ability to collaborate across departments to deliver impactful results. The role will have frequent opportunities to interact with leadership, ensuring the work directly contributes to shaping the company's future. The role will constantly be challenged to find innovative solutions to complex issues, making every day an exciting opportunity to drive positive change.

What you will do

• Identify and Address Employee Experience Challenges and build 10X policy/ process solutions: Proactively identify areas for improvement within the employee experience. Develop and implement 10X solutions that enhance employee experience and overall workplace culture. Do indepth deep dives in a problem first way and come up with solves that move the needle to high eNPS.
• Foster Employee Engagement: Design and execute strategies to increase employee engagement across different cohorts such as women, campus etc. Ensuring that employees feel connected, motivated, and valued. Utilize surveys, feedback mechanisms, and other tools to measure engagement levels and adapt strategies as needed.
• Build Manager Capability: Design and execute strategies to increase manager effectiveness.
• Own implementation and monitoring  of all initiatives centered around the people and culture. Identify practices and rituals to increase the adoption of cultural values in the organization
• Collaborate Across Teams: Work closely with HR, management, and other departments to ensure that employee-focused initiatives are integrated into the broader organizational strategy. Provide insights and recommendations based on employee feedback and industry best practices.

What you will need

• Postgraduate degree in Human Resources from premium institutes
• 3+ years of work experience in HR CoE roles (HR program management, employee experience, talent management, talent brand, HR Engagement) preferably in the e-commerce space or fast growing Indian Startups or consulting orgs. Excellent MS Office skills (MS Excel, MS PowerPoint).
• Excellent data analysis skills, and data driven problem solving. 
• Excellent communication skills and creative thinking abilities. High on ownership and fast in execution.

Experience Level

Mid Level