Position: RTA/WFM (Real Time Adherence/Workforce Management) Company: Teleperformance Qualification :Under Graduate/Graduate Minimum :1 year relevant experience. Location : Bangalore SHIFT TIMINGS: 5pm to 3Am, ---------------------------------- Job Description: Candidate must possess experience in typical workforce management disciplines: scheduling, RTA, intermediate level reporting skills, and experience optimizing manpower in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges . Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments. · Manages non-productive time request process, ensuring activities are planned as per schedule. · Reviews and processes schedule change requests. · Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7. -------------- Demonstrated experience and success in WFM or Operations oriented projects in BPO. · Demonstrated experience managing routine scheduling and RTA work in multi-channel global contact center environments including phone, email and chat. · Analytical and solid communications skills are essential to be successful in this role · Advanced skills using Microsoft Excel in a business environment · Speaking-listening-writing skills, attention to details, proactive self-starter

More about this Real Time Adherence Executive job

Teleperformance is aggressively hiring for the job profile of Real Time Adherence Executive at Bengaluru in Bellanduru locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed 10th or Below 10th degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 05:00 PM to 03:00 AM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Feb-2022. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!