How much salary can I expect as a Service Delivery Officer in Equitas Small Finance Ltd in Bengaluru/Bangalore?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Service Delivery Officer in Equitas Small Finance Ltd in Bengaluru/Bangalore?

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

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Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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Service Delivery Officer

Equitas Small Finance Ltd

Service Delivery Officer

Equitas Small Finance Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

Service Delivery Officer

Role	Category	Parameters	Parameter Weight %	Metro	Urban	SU	Rural
Service Delivery Officer	Quantitative Parameters	MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker)	15%	NA	NA	NA	NA
Service Delivery Officer	Quantitative Parameters	Mapped Book: 3% MoM TRV Growth of Mapped Book	20%
Service Delivery Officer	Customer Engagement	Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch)	10%	NA	NA	NA	NA
Service Delivery Officer	Customer Engagement	Branch Customer Base: Conduct customer events in Branches (min 2 per Month)	10%	NA	NA	NA	NA
Service Delivery Officer	Portfolio Management	Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)	15%	NA	NA	NA	NA
Service Delivery Officer	Portfolio Management	Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking	10%
Service Delivery Officer	Portfolio Management	Mapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month	10%
Service Delivery Officer	Branch Operations	Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations	10%	NA	NA	NA	NA
			100%