Responsibilities: 1. Research and identify solutions to software and hardware issues. 2. Diagnose and troubleshoot technical issues, including account setup and network configuration. 3. Coordinate with Service provider, internal teams to fix issues in a timely manner. 4. Track computer system issues through to resolution, within agreed time limits. 5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. 6. Properly escalate unresolved issues to appropriate internal teams (e.g., software developers). 7. Prioritize and manage several open issues at one time. 8. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. 9. Document technical knowledge in the form of notes and manuals. 10. Maintain jovial relationships with clients. Desired Profile: 1. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. 2. Hands-on experience with Windows/Linux/Mac OS environments. 3. Good understanding of computer systems and other tech products. 4. Ability to diagnose and troubleshoot basic technical issues. 5. Familiarity with remote desktop applications and CRM software. 6. Excellent problem-solving and communication skills. 7. Ability to provide step-by-step technical help, both written and verbal.

More about this Technical Support Manager job

Telesoft Labs is aggressively hiring for the job profile of Technical Support Manager at Bengaluru in Rajaji Nagar locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 10,000 INR and can go up to 12,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Diploma degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9:30 AM - 6:30 PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 22-Apr-2022. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!