Associate Manager - Total Rewards (Compensation & Benefits)

Total Rewards Associate Manager

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Total Rewards Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Provide strategic oversight and leadership for the Benefits & Compensation team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies • Manage and improve people performance and align them with organizational goals and objectives. • Provide business Development support to the Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in organization wide initiatives. • Make decisions about the day-to-day operation of the team • Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. • Timely and transparent recognition and rewards for the team. • Recommend cost-effective, efficient procedural or production alternatives. • Required to work within clear budgetary guidelines. • Develop People through mentoring and resolve conflicts. Drive coaching culture. • Monitor and encourage the Team to create/follow up on development plans • Provide Input to monthly top level service analysis for client • Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements • Ensure high degree of compliance to the documented processes, client/organizational policies. • Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats • Ensure OE documentation is updated and drive OE methodologies in day to day operations. • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence • Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams • Work collaboratively with all Internal & Third party stakeholders to achieve Business goals. • Ensure adherence to policy and procedures of the organization.
What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required •• HR Domain certification would be a plus • Strong MS Office and Excel skills • Proficient with Operational Excellence Practices • Should have prior Team Handling experience • Good organizational & prioritisation skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills • Excellent Customer Service skills • MS Office • Regulatory Compliance (Process specific) • HR Outsourcing • Excellent communication and client relationship management skills
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts