Spoken Hindi is mandatory for this job and required to maintain 3 hours of call duration per day

We are seeking a dedicated and empathetic Customer Support Representative to join our team. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries in a timely and professional manner. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
• Provide product information, troubleshooting assistance, and technical support as needed.
• Assist customers with placing orders, processing payments, and resolving trading issues.
• Escalate complex inquiries to the appropriate department for further assistance.
• Keep accurate records of customer interactions and transactions.
• Identify and report any trends or recurring issues to the appropriate team members.
• Collaborate with other departments to improve processes and enhance the customer experience.
• Stay up-to-date on product knowledge and company policies to better assist customers.

Requirements:

• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in stressful situations.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and prioritize workload effectively.
• Proficiency in Microsoft Office and customer service software.
• Flexibility to work evenings, weekends, and holidays as needed.