BPO Supervisor - Health Claims Administration

BPO Supervisor

Position Overview:

Clients business problem to resolve:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

Clients Business problem to solve?

Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

 

Positions General Duties and Tasks:

 

NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Requirements for this role include:

Must have strong Health Claims End to End Domain Knowledge.
Both Under Graduates and Post Graduates can apply.
Excellent communication (verbal and written) and customer service skills.
Ability to work independently; strong analytic skills.
Detail-oriented; ability to organize and multi-task.
Ability to make decisions.
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
Ability to work in a team environment.

Minimum of 2 years of experience in Team Leader Role.

 

Problem Solving:

Problem Solving:

Reviews structured problems.

Selects and applies appropriate standards/guidelines.

Probes beyond the stated situation.

Identifies underlying issues and consider possible alternatives.

Job Duty Differentiators:

·        Supervises processes and/or claims processing teams ensuring highest quality of service is provided.

• Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.
• Monitors production goals of team and reports results and issues to higher-level leadership.

Assists team with escalated claims processing issues.

**Required schedule availability for this position is Monday-Friday 6PM/4AM IST  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Experience Level

Mid Level