1. Develop & execute customer relationship management campaigns to increase customer loyalty 2. Prepare a set of universal customer relationship procedures & apply them at every level of the company 3. Analyze customer behaviorand measure their impact on business outcomes to update strategies 4. Maintain smooth communication with customers and promptly reply to their queries 5. Respond and resolve customer complaints quickly and efficiently 6. Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively 7. Run effective promotional activities to optimize sales growth and customer retention 8. Use existing customer data to gain new leads and potential customers 9. Understand previous customer attitudes to better engage current customers 10. Identify new and more cost-efficient communication channelswith customers 11. Identify the most efficient customer interaction approaches & prioritize them accordingly 12. Keep customers updated about the latest collections & special offers in order to increase sales 13. Adopt new trends & strategies to expand the customer base such as upselling and cross-selling 14. Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation 15. Notify admins and upper management about all the execution plans & required changes 16. Monitor direct competitors of the company and find out how they handle customer relationships

More about this Customer Relationship Manager job

Proactive Information Technology Solutions is aggressively hiring for the job profile of Customer Relationship Manager at Chennai in Vadapalani locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Chennai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 26-Mar-2023. For more details, download apna app and find Full Time jobs in Chennai. Through apna, you can find jobs in 74 cities across India. Join NOW!